Client Account Manager - Major Sports Stadium

Client Account Manager - Major Sports Stadium Overview Allied Universal® Event Services, North America's leading crowd management, event staffing, and consulting company, provides rewarding careers that give you a sense of purpose.
While working in a dynamic, diverse and inclusive workplace, you will be part of a team that service thousands of entertainment locations such as sports stadiums, concerts, convention centers, and other venues annually.
The majority of our positions offer flexible schedules which let you decide when you want to work! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time event security jobs! Job Description Love working in the Event Services Industry? Looking for your next career? Want to have a Career leading others while being part of the action at major sporting events, concerts and festivals? Come join our winning team! Allied Universal ® Event Services is hiring a Client Account Manager.
This position is responsible for the day-to-day operations and overseeing events at a large professional soccer stadium venue in the Los Angeles area.
This position requires a minimum of three (3) years of event management, event operations, and crowd management experience in a large sports and entertainment venue setting.
The pay range for this position is 80k-100k salary per year DOE.
Account managers also build, improve, and maintain relationships with clients and employees, develop and retain staff, and coordinate needed support services and solve problems to effectively run the account and event operations.
Through knowledge of the principles and practices used in successful event management, this position is responsible for show preparation up and through its closeout, while adhering to all applicable policies and procedures.
Duties include the provisioning of leadership and direction to subordinate staff, supervisors, and front-line crew members while maintaining the highest levels of employee morale, safety, service, appearance, and performance.
Responsible for the account performance in the key areas of revenue, gross profit margin %, indirect costs, EBITDA, and collections.
RESPONSIBILITIES: Supervise the day-to-day event operations and staffing of an assigned client site Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations Build, improve, and maintain effective relationships with both client and employees Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service Ensure all required reporting and contract compliance requirements are met Assure regular communication of issues or event with our client Handle any escalated security issues or emergency situations appropriately Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.
) Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site Meet all contractual scheduled hours with a minimum of unbilled overtime Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for event security and event staff personnel, as well as meet Allied Universal's corporate training standards Develop and maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the event staff Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists Take a proactive role in communicating with the client and meeting their needs; meet regularly, listen to issues, provide security and technical expertise and solutions; ensure complete customer satisfaction Capably utilize ABI and WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management Enforce Allied Universal Event Services policies as outlined in the handbooks, executive memos and on the portal Attend client meetings, security meetings, and event walk-through(s) Ensure all staff is debriefed properly and prepared for each event Prepare and disseminate event post orders to each employee working each event as assigned venue/event Ensure all labor laws are being adhered to (rest and meal periods executed per law, check-in/check-out procedure is followed, etc.
) Promote Grooming and Appearance Policy by looking professional and appropriate at all times and enforcing that policy within the ranks Maintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, injuries, or other important facts related to account/event assigned Create venue dot maps deployment sheets, show grids, etc.
Complete and submit all paperwork (incident reports, workers compensation filings, etc.
) according to policy, along with the event file, to direct manager Oversee and maintain Core staffing, key position succession, and monitor scheduled personnel/shifts Facilitate the timely invoicing of events and follows up with client to ensure payment; investigate and mitigate any impediments to the invoicing and payment process in conjunction with the Finance Manager QUALIFICATIONS: High school diploma or equivalent Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment Minimum of three (3) years of event management, event operations, and crowd management experience in a large sports and entertainment venue setting.
Experience in hiring, developing, motivating, and retaining quality staff Ability to develop and grow customer relationships Ability to work in a team-oriented management environment with the ability to work independently Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis Ability to work in a team-oriented management environment while having an entrepreneurial attitude Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology Professional, articulate, and able to use good independent judgment and discretion Must be able to work nights/evenings/holidays as needed with a flexible schedule PREFERRED QUALIFICATIONS: IAVM and NCS4 members encouraged * Facilities management, military, or law enforcement experience Previous payroll, billing, and scheduling experience BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Enrollment in our company's 401(k)plan, subject to eligibility requirements Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.
08 hours biweekly.
Unused vacation is only paid out where required by law.
Closing Allied Universal® is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
For more information: www.
aus.
com If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.
To find an office near you, please visit: www.
aus.
com/offices.
Requisition ID 2024-1148814