Candle Media is seeking a hands-on IT Support Engineer to help oversee and troubleshoot technology issues across multiple companies within our portfolio.
This position reports directly to the IT Operations Manager.
As a Support Engineer, you will be a part crucial of our dynamic technology team.
This role is designed for a solutions-oriented individual who enjoys troubleshooting complex issues and enhancing system capabilities.
Its aim is to support our robust technological infrastructure, and guarantee smooth and efficient operations in a fast-paced, creative environment.
You’ll be responsible for the daily operations and maintenance of our staff, equipment and infrastructure.
Responsibilities range from installation of workstations, software, equipment, performing remote requests, and managing vendor maintenance of all critical infrastructure equipment.
Your contributions as a Support Engineer will play a significant role in shaping the success and innovation of Candle Media.
If you possess strong customer service and problem solving skills and thrive in a fast-paced, collaborative environment, we encourage you to apply.
Candidates must be based in Los Angeles.
This will be a hybrid role with 3 days in office.
Other responsbilies will include:
Perform initial triage in troubleshooting customer problems, the first line of defense for IT helpdesk tickets
Conducting regular tests and network analysis to potentially identify issues and implement preventative measures
Collaborating with the team to manage system and network configurations, and providing support as required
Training end-users and staff on equipment usage and best technological practices
Assisting in system upgrades and the introduction of new technologies in accordance with the company’s needs and goals
Providing remote support users regarding for hardware and software issues as well as event support, AV and livestream equipment setup
Develops tools and solutions to increase operational efficiency of the IT service management process with focus on excellent user experience
Requirements
Bachelor’s degree in a technology-related field or equivalent practical experience
3+ years experience as a Support Engineer or in a similar role, preferably in the media and entertainment industry
Experience supporting organizations with 500+ employees, in geo-diverse locations
Excellent written, oral communications, and organizational skills
Strong experience in the following skill-sets: Windows, MacOS, Unix/Linux, Microsoft Active Directory, Google IAM, scripting/automation, application troubleshooting and backup/storage (NAS/SAN)
Strong IT infrastructure and networking technology: general networking, familiarity with technologies such as Cisco Meraki, Arista, and SDN-based networking, IDF and MDF or NOC, and finally, with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist
Exceptional interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors
Ability to communicate technical issues (explain clearly) to non-technical users
Benefits
SALARY RANGE: $65,000 - $95,000
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity & Paternity)
Wellness Resources
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