Patient Intake Coordinator

Overview: To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services.
” We offer fantastic benefits, competitive pay, and a great family-oriented environment! We offer: • Medical Benefits - FHCCGLA pays 100% of employee’s Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment.
• 403 B - Through Mutual of America, the company matches up to 4% of employee’s salary.
• Dental Benefit - MetLife Only (HMO/PPO Plan).
• • 11 Holidays Observed.
2 Floating Holidays • Vision Benefit - MetLife Plan.
• 1 Birthday Holiday • Life Insurance - Accidental Death & Dismemberment; and Long-term Disability.
• 7 Paid Sick Leave - 56 hours.
• Employee Assistance Program • 2 weeks’ Vacation This would be a great opportunity to make a difference with you onboard! This position pay rate $18.
00 - $19.
62 hr Salary is equivalent with experience… POSITION TITLE: Patient Intake Coordinator DEPARTMENT: Reception REPORTS TO: Reception Supervisor POSITION OVERVIEW: The Intake Coordinator will support the Reception Department by overseeing appropriate referrals from the Department of Health Services for admission into FHCCGLA.
The intake process for individuals referred will be the Patient Intake Coordinator’s primary responsibility.
The Patient Intake Coordinator will also work closely with staff members to ensure clear coordination and scheduling of all intakes, as well as complete all necessary intake and referral documentation and intake tracking logs.
Responsibilities: DUTIES/RESPONSIBILITIES: 1.
Develop and maintain program and site-specific matrices to track the application process, eligibility outcomes, and contractual targets.
2.
Coordinate with DHS to schedule weekly planning calls to ensure that the site is receiving appropriate referrals and that census remains at capacity.
3.
Create intake schedule to ensure that clients are assigned open appointment slots so that all intakes are completed in a timely manner.
4.
Undertakes continuous self-improvement, attending applicable training, seminars, in-services and educational classes to maintain skills competency and current knowledge for standard of care and effective practices.
5.
Responsible for following all agency safety and health standards, regulations, procedures, policies and practices.
6.
Develop system to notify Program Managers and Case Mangers of all schedule intakes.
7.
Oversee communication of weekly updates to services staff based on information provided during weekly collaborative calls.
8.
Organize and maintain all intake paperwork.
9.
Screen newly referred clients to ensure they are appropriate for the site and that room is open that meets their specific needs (i.
e.
need first floor room due to mobility issues).
10.
Enter referrals into DHS database in a timely manner.
11.
Review housing subsidy / voucher applications to confirm accuracy and completion for clients in the process of placement into Permanent Supportive Housing.
12.
Ensure that clients not appropriate for the site or declined placement, have documentation supporting determination of ineligibility, or reason declined placement, and that they are referred back to appropriate alternative services.
13.
Ensure accurate data entry needed for all reporting requirements and outcomes.
14.
Oversee creation of initial individual client physical chart development to ensure appropriate file maintenance for audit purposes.
15.
Use a client-centered approach that includes Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
16.
Maintain client confidentiality at all times and follow HIPAA laws as well as other applicable state or local laws.
17.
Attend Change of shift meetings and communicate pertinent information regarding new referrals during these daily meetings.
18.
Ensure adherence to all agency, department, and program policies and procedures.
19.
Ensures excellent customer service to all FHCCGLA patients.
20.
Resolves patient issues in accordance with company policies & procedures and healthcare regulations.
21.
Handles patient grievances according to FHCCGLA’s Policy & Procedure.
22.
Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
23.
Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.
H.
R.
/Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
24.
Attends the following meetings/trainings: Mandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan.
, Apr.
, Jul.
& Oct.
)- subject to change.
Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible).
25.
Other pertinent meetings, trainings and/or conferences- As scheduled 26.
Remains informed of: Current legal and regulatory changes related to scope of practice (FHCCGLA’s services).
Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
All applicable Policies & Procedures 27.
Perform other related duties as assigned.
Qualifications: MINIMUM QUALIFICATIONS: 1.
High School Diploma, or equivalent.
Bachelor's degree and/or 1-year experience providing services to homeless individuals living with mental illness and/or substance addictions preferred.
2.
FQHC experience, highly preferred.
3.
Prior accounting and collection experience required.
4.
Excellent analytical skills.
5.
Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
6.
Excellent writing and verbal communication skills.
7.
Computer knowledge preferred (e.
g.
, NextGen (E.
H.
R.
& PMS), Microsoft Word and Excel).
8.
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
9.
Transportation is required with valid California driver’s license and state mandated automobile insurance (in the event that transportation to and from other sites is required).
10.
Work schedule may include evenings, overtime, and weekends as needed.
11.
Ability to prioritize workload and work under pressure of deadlines.
12.
Ability to meet tight time sensitive deadlines.
13.
Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
14.
Willingness to adapt to changes with regards to the agency’s growth and expansion.
15.
Ability to speak Spanish, preferred.
ADDITIONAL ELIGIBILITY QUALIFICATIONS: 1.
Ability to work well with others in a professional and team-oriented environment 2.
Well-developed interpersonal skills, friendly personality and able to motivate staff by promoting teamwork.
3.
Ability to relate to the public regardless of ethnic, religion and economic status.
4.
Excellent communication skills.
5.
Willingness to travel.
6.
Strong planning and organizational skills.
7.
Problem analysis and critical thinking skills.
8.
Excellent customer service skills.
9.
Knowledge of the following (but not limited to), preferred: My Health LA PPO’s HMO’s Family PACT CPSP Medicare Medi-Cal Fee-for-Service CHDP Managed Care Plans Every Woman Counts Etc.