Intake Manager

Call Center Manager Impact: As our Manager in our Intakes department, you will have the opportunity to help lead a team of intake representatives on the front lines of engaging and signing clients in the areas of wrongful death, TBI, catastrophic injury, workplace retaliation and harassment, unpaid wages, and wrongful termination.
Schedule: Tuesday – Saturday, 1:00pm – 10:00pm Daily Tasks: Coach call center staff through challenging customer service and/or sales issues.
Audit and monitor intake representative calls with potential clients.
Analyze call center data and prepare reports for upper management.
Develop monthly, quarterly, and annual call center goals and action plans.
Evaluate staff effectiveness and performance annually or on an at-need basis.
Your Skills: Must be bilingual in English and Spanish.
Minimum 5 years of call center management experience is required.
Bachelor's degree in relevant field preferred.
Experience working with entry-level workforce.
Experience working in sales.
Experience working in a law firm setting, preferably in personal injury or employment is a plus.
Experience working with Salesforce or legal CRM a plus.
Benefits: Compensation range based on experience $100,000 – $155,000 (+ monthly bonus).
Paid time off and paid holidays.
Opportunities for growth and advancement.
Team outings and sponsored events.
Referral bonus program.
Firm-paid Medical HMO with affordable HMO and PPO upgrades.
Low-cost Dental and Vision plans.
Paid Life and AD&D insurance.
401k.
FSA (Flexible Spending Account).
EAP (Employee Assistance Program).
Pet Insurance.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws.
We are happy to make reasonable accommodations to enable individuals with disabilities to perform essential functions throughout all terms of employment as well as the entire application process.
Strive for Excellence.
Fight for Justice.
Foster Unity.
Join Wilshire Law Firm.