IT Specialist

Founded in 1912, STV is a leading national infrastructure-focused professional services firm, providing engineering, architectural, planning, environmental, program management and construction management services for transportation systems, buildings, water, energy and other facilities.
Headquartered in New York City, the company has more than 55 offices across North America.
The firm is ranked 37th in Engineering News-Record’s Top 500 Design Firms survey and is 11th in its transportation category.
In 2022, STV signed the Equity in Infrastructure Project (EIP) Pledge, becoming one of the first architecture, engineering, and construction (AEC) firms to commit to advancing equity in infrastructure.
Learn more at stvinc.
com.
Grow at STV Life is an ongoing learning experience, and we want you to continue to grow here at STV.
We offer several programs and benefits, from professional development seminars, tuition reimbursement program, a career development program, online education initiatives, and much more to help you expand your knowledge and develop your skills, so you can take your career to the next level with STV.
Take Care of Your Personal & Financial Health With a wide range of competitive benefit programs, we are committed to helping employees be personally and financially healthy and productive.
STV, a leading transportation and infrastructure company, is thrilled to announce an exciting opportunity for an Architectural Designer to join our team in one of our offices.
In this role, you will work on innovative projects that will shape the future of transportation.
Apply now and be a part of our dynamic and talented team! Job Title: IT Specialist - End User Equipment Job Overview: As an IT Specialist focusing on end user equipment, you will be responsible for managing and maintaining all aspects of hardware needs, including printers, conference room technology, and laptops.
Your role will involve troubleshooting technical issues, coordinating equipment upgrades, and ensuring smooth operation of all end user devices.
You will collaborate closely with other IT teams and departments to provide excellent support and maintain a secure and efficient IT environment.
Key Responsibilities: End User Equipment Management: Oversee the procurement, deployment, and maintenance of end user equipment such as printers, scanners, projectors, monitors, and other peripherals.
Ensure all end user equipment is properly configured, updated with the latest software patches, and functioning optimally.
Develop and maintain an inventory of end user devices, tracking warranties, and conducting regular audits to ensure compliance with organizational standards.
Hardware Support and Troubleshooting: Provide timely technical support and troubleshooting assistance to end users experiencing hardware-related issues.
Diagnose hardware problems, identify root causes, and implement effective solutions to minimize downtime and disruptions.
Collaborate with vendors and service providers to resolve hardware-related issues under warranty or service agreements.
Conference Room Technology Management: Manage and maintain conference room technology, including audiovisual equipment, video conferencing systems, and presentation tools.
Ensure conference room setups are functional, user-friendly, and compatible with various meeting requirements.
Conduct regular checks and preventive maintenance to guarantee seamless operation during meetings and presentations.
Laptop and Mobile Device Support: Administer and support laptop and mobile device deployments, configurations, and software installations.
Implement security measures such as encryption, antivirus software, and mobile device management solutions to safeguard company data.
Provide guidance and training to end users on best practices for using laptops and mobile devices securely and efficiently.
Documentation and Knowledge Sharing: Maintain accurate documentation of hardware configurations, troubleshooting procedures, and support workflows.
Develop user-friendly guides, manuals, and knowledge base articles to assist end users in resolving common hardware issues independently.
Collaborate with colleagues to share insights, best practices, and emerging trends in end user equipment management and support.
Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or related field preferred.
Proven experience (5 years) as an IT Specialist or similar role, with a focus on end user equipment management and support.
Proficiency in diagnosing and troubleshooting hardware issues across various devices and platforms.
Strong knowledge of printer technologies, networking principles, and peripheral connectivity.
Familiarity with conference room technologies, including audiovisual systems and video conferencing solutions.
Experience with laptop and mobile device management tools, such as Microsoft Intune, Jamf, or AirWatch.
Excellent communication skills and the ability to interact effectively with end users at all levels of technical proficiency.
Detail-oriented with a proactive approach to problem-solving and task management.
Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
Compensation Range: $60,668.
00 - $80,890.
00 Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
At STV, we are fully committed to expanding our culture of diversity and inclusion, one that will reflect the clients we serve and the communities we work in, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description we encourage you to apply anyways.
You may be just the right candidate for this or other roles.
STV offers the following benefits • Health insurance, including an option with a Health Savings Account • Dental insurance • Vision insurance • Flexible Spending Accounts (Healthcare, Dependent Care and Transit and Parking where applicable) • Disability insurance • Life Insurance and Accidental Death & Dismemberment • 401(k) Plan • Retirement Counseling • Employee Assistance Program • Paid Time Off (16 days) • Paid Holidays (8 days) • Back-Up Dependent Care (up to 10 days per year) • Parental Leave (up to 80 hours) • Continuing Education Program • Professional Licensure and Society Memberships STV is committed to paying all of its employees in a fair, equitable, and transparent manner.
The listed pay range is STV’s good-faith salary estimate for this position.
Please note that the final salary offered for this position may be outside of this published range based on many factors, including but not limited to geography, education, experience, and/or certifications.