Retail Sales Lead

Job Summary Nati Boutique, a rapidly growing boutique retailer, is looking for an experienced Retail Sales Lead to join our fantastic team out of our flagship store in Venice.
As a Lead Sales Associate, you will assist customers with their shopping needs and ensure a top-notch experience from start to finish while driving sales.
Our fun-loving and hardworking team has a passion for fashion and genuinely love engaging with our customers in an effort to build relationships.
They understand that it requires their full attention and effort to help guests feel great when they enter and leave our store.
Does this sound like you? We look forward to receiving applications from outgoing, fashion-focused individuals who are eager to join our Nati family! Responsibilities Maintain a professional appearance and demeanor at all times.
Deliver the highest level of customer service by warmly welcoming customers into the store, assisting customers with clothing selection, ensuring that fitting rooms are ready for customers by promptly clearing out merchandise and returning it to the sales floor, processing transactions accurately and with a sense of urgency, and bagging items.
Maintain expert-level product knowledge by familiarizing yourself with store inventory and soliciting product information from co-workers.
Communicate customer questions, concerns, and/or feedback to the team professionally and in an appropriate time frame.
Demonstrate a positive and warm attitude that encourages a strong sense of teamwork, especially during fast paced peak hours/seasons.
Assist with restocking items and overall inventory management.
Provide a professional and friendly phone experience when answering store phone calls.
Accurately execute end-of-day settlements.
Qualifications Minimum 1-2 years in a Lead, Keyholder, or Supervisor role with a high-volume fashion retail company, highly desired.
One year of fashion retail experience, preferred.
Lead by example and uphold the highest standards in customer service.
Understanding of sales techniques and best practices in customer service.
Help to oversee Sales Associates, ensuring optimal performance, product knowledge, and customer satisfaction; assist in coaching employees in tactics to attract and retain customers.
Open availability to work during our store hours, including regular weekend shifts and occasional holidays.
Must have the ability and willingness to work as a part of a team and collaborate effectively.
A positive, outgoing, and engaging personality - able to initiate contact with all guests and identify their shopping needs.
High level of integrity and attention to detail.
Strong verbal and written communication skills.
Able to receive feedback from customers and remain calm under pressure.
Able to establish and maintain a good rapport with coworkers and customers.
Desire and motivation to go above and beyond the call of duty - proactive rather than reactive mindset.
High school diploma, GED, or equivalent, preferred.
Must be able to stand for 8 hours, carry up to 50lbs with or without reasonable accommodation.
Job Types: Part-time, Full-time Work Remote Options: No COVID-19 considerations: We follow all LA county guidelines for small business retail.