The Assistant Manager assists, and reports to, the Property Manager in leading property operations, financial activities, regulatory compliance, and guides interactions with all stakeholders – residents, RHF corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers on the property.
Due to the environment we service, the Assistant Manager must be able display patience, understanding, and compassion while working in a fast paced environment.
Daily Duties and Administrative Support
The Assistant Manager will assist with or complete the following tasks:
Answers incoming calls and assists in answering questions and/or takes detailed messages for the Property Manager or Maintenance
Assists with correspondence to residents, other staff members, and outside agencies including vendors, city officials, and investors
Assists in contacting residents to schedule appointments and collect necessary documentation for Annual Recertifications
Assists in contacting vendors to schedule service or request bids/proposals
Assists in maintaining all resident and facility files to ensure compliance
Contacts applicants to schedule interviews and update status while keeping the Waiting List properly documented and updated
Codes and processes POs and Invoices
Intake of general maintenance work orders from residents, creates work orders in OneSite and follows up with residents to ensure work has been completed
Advises Property Manager when office supplies need to be ordered, including postage stamps.
Coordinates and tracks, all Fed-Ex/UPS pickups for all departments.
Updates resident information in OneSite as needed
Supports the Property Manager with special projects such as R4R requests and Board Reports
All other administrative duties as assigned
Experience/Skills
Minimum of 2 years experience in Property Management is required
Proficiency in Microsoft Excel, Word, and OneSite RealPage is preferred
Basic understanding of HUD/Tax Credit compliance is preferred
Ability to take direction and also work independently
Ability to communicate effectively, verbally and written, with a diverse population
Ability to work in a fast paced, constant changing work environment
Must be able to multi-task various tasks while working with various people and situations
Must have excellent customer service and intrapersonal skills
Must be able to take initiative and work under pressure of critical deadlines
Must be highly organized
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.
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