The Loan Service Supervisor will manage and direct all aspects of the mortgage loan servicing functions.
The hours are full time, Monday-Friday 8am-5pm.
$90,000-$120,000/year + Benefits
Responsibilities:
• Train and develop personnel who are responsible for performing customer facing activities based on their respective role.
• Ensuring company standards for Quality, Service, Timeliness, and Accuracy are successfully met.
• Supervise all aspects of servicing for all loans.
• Manage two staff members in their day to day duties and ensuring goals are met.
• Assist in making decisions on team staffing, including hiring, and terminations, including coaching annual/periodic performance reviews and disciplinary matters.
• Processing of borrower’s payments by check and ACH.
• Disbursement of investors checks/ACH/wires.
• Upload checks to bank for deposit.
• Email, fax, mail copies of Investors daily disbursement (special handling).
• Review and prepare files for foreclosure.
• Scan check copies (end of each month).
• Maintain trustor records for taxes and insurance.
• Export new loan files from escrow to loan servicing from TMO.
• Process loan payoffs.
• Prepare annual IRS reporting of forms for investors and trustors.
• Process 1098 for trustors.
Process 1099 for investors.
• Submit tax files to ABS for filing.
• Prepare and box pay off files for storage.
• Other duties as assigned.
Qualifications:
• 5+ years experience in loan servicing
• Prior supervisory or management experience
• Understanding of Notes, Deeds, Title Policies and Settlement Statements
• TMO software experience (The Mortgage Office)
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