Help Desk Attendant

Facilities Help Desk Attendant Hourly Wage ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.
The hourly pay range for this position is $24 per hour-$26 per hour.
Key Purpose The Facilities Help Desk Attendant will answer all calls and in person requests for opening tickets related to managing customer and facility related concerns and issues.
Must be readily available to customers/client calls at all times during working schedule.
Success Criteria Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement.
Participate and embrace the development opportunities within a group.
Comply with safety rules, policies, and procedures.
Understand reporting systems and the environment.
Key Areas of Collaboration and Influence A solid commitment to quality Always remember safety first Build respectful relationships with all teammates.
Coordinate activities with other internal departments.
Support the team.
Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required.
Ideal Candidate Experience High School diploma or equivalent education 1+ years related experience in a call center or administrative environment.
Ability to work any rotating shifts 24/7, 365 days a year.
Able to work overtime as needed.
Strong knowledge of MS Office (Word, Excel, Access, and PowerPoint) Demonstrates exceptional customer service skills, poise, tact & diplomacy.
Excellent verbal, written, and organizational skills required.
Must be a team player and committed to working in a quality environment.
Bilingual in Spanish is plus.
Key Accountabilities The representative will ensure that customer phone and/or web requests are assigned to the proper group, detailed, and complete the task to its entirety.
Follow-up with the Client, if necessary.
Handle customer complaints and resolve problems according to guidelines established by the company.
Answer general inquiries about the organization, receive work orders by phone, fax or email and set up appointments.
Operate office equipment including computer, facsimile, and copy machine.
Proofread works for errors and makes corrections as needed.
Perform other duties as necessary to provide administrative support to the team.
Physical Demands & Work Environment Work is performed primarily in a general office environment.
Work involves sitting for long periods of time.
Must be able to work under pressure and time deadlines during peak periods.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people.
We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.
We look to lead our industry by example and to positively influence the market wherever we operate.