Senior Parking Attendant

The University of California, Los Angeles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 80,000 staff, faculty, students, patients and visitors.
All six business units within UCLA Parking Services work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience.
Under the supervision of the Parking Supervisors, oversee vehicle management and tracking of vehicles for University visitors and patients, providing the highest level of customer service, using the department's policies and procedures as guidelines.
Ensure customer concerns or complaints regarding parking operations are addressed in a timely manner, respectfully and professionally, and referred to the appropriate person in parking services, when necessary.
Park and retrieve vehicles in parking structures safely, while following all policies and procedures.
Inspect vehicles for damage and notate as required.
Enter all pertinent vehicle data into parking systems accurately.
Write all pertinent vehicle data on parking stub.
Tag keys and secure in key box.
Accurately and legibly complete all daily, weekly and monthly valet logs and miscellaneous paperwork.
Issue/sell parking or provide directions for core campus or medical events at various locations.
Maintain confidentiality of information as needed to protect the rights of individuals or the University.
Respond to core campus or medical area emergencies during regular business hours and after hours.
Please note: vehicle management operations are 24/7/365, including holidays.
You will be required to be available to work on holidays and weekends on a regular basis.
Percentage of Time: 60% Shift Start: 10:00 pm Shift End: 6:30 am Qualifications for Position 21 Records Qualifications Required/Preferred Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization.
Required Skill in interacting diplomatically and courteously with the public in a high volume, public contact setting involving University guests, faculty, staff, students, hospital patients, and visitors to campus.
Required Ability to function as a member of a team and establish and maintain cooperative working relationships with colleagues and campus and medical area partners, including E&T staff, security employees, UCPD, etc.
Required Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar with persons of various social, cultural, economic, and educational backgrounds to provide information and explain procedures effectively.
Required Demonstrated ability to assess problematic or emergency situations and plan/execute an appropriate solution based on established guidelines, policies or procedures.
Required Ability to work any shift throughout a 24-hour period as mandated by management.
Required Ability to work outside and year round in inclement and clement weather, using established foul weather gear provided by the department.
Ability to work in an underground parking garage.
Required Ability to hear and understand ordinary dispatch communications received over a 2-way radio and to use appropriate radio language.
Required Ability to handle highly confidential matters with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the University.
Required Ability to relay information, either in writing or verbally, in a professional manner.
Required Demonstrated skill in making appropriate job decisions using standard policies and procedures as guidelines.
Required Ability to exercise judgment, discretion and take appropriate action in resolving problems and/or customer issues when answers are not readily apparent.
Required Ability to articulate directional information to staff and customers based on the physical complexities of the campus and parking areas.
Required Ability to work independently to establish priorities and accomplish departmental goals and objectives.
Required Skill in and ability to listen attentively and exchange ideas, information and opinions with others to assist in the formulation of policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
Required Ability to work effectively with conflicting demands, changing priorities and heavy workloads.
Required Demonstrated skill in operating a personal computer utilizing Parking Services programs.
Required Demonstrated skills in mathematics and cash handling in order to maintain accuracy and accountability regarding cash, ticket handling and refund processing.
Required Knowledge of parking equipment and supplies such as pay stations, automated valet systems and handheld computers.
Can be trained Knowledge of UCLA Parking Rules and Regulations.
Can be trained Valid CA driver's license and ability to operate both manual and standard transmission vehicles.
Required Additional Posting Information Bargaining Unit: SX-Service Application Deadline: 03-08-2024 External Posting Date: