Training Specialist, Trust & Safety - USDS

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video.
Our mission is to inspire creativity and bring joy.
TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Creation is the core of TikTok's purpose.
Our platform is built to help imaginations thrive.
This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo? Never.
Courage? Always.
At TikTok, we create together and grow together.
That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About USDS At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls.
We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection.
We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.
U.
S.
Data Security (“USDS”) is a standalone department of TikTok in the U.
S.
This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.
S.
users safe.
Our focus is on providing oversight and protection of the TikTok platform and user data in the U.
S.
, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained.
The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department.
We regularly review our hybrid work model, and the specific requirements may change at any time.
As a Trust and Safety Trainer, you will be on the front lines of Trust and Safety supporting our moderators at our Center of Excellence and BPOs.
You will help manage the design, development, and implementation of training programs for content moderators, instilling understanding of key policies and procedures.
You will also be responsible for delivering policy updates to content moderators.
Additionally, you will work closely with our quality assurance and policy teams to develop strategies, quality action plans, knowledge base materials, and training curriculum materials for continuous improvement and learning.
You have a genuine passion for all things training, online safety, and policy enforcement.
Responsibilities - Partner with stakeholders and other trainers to create and maintain full scale training programs, curriculum, and operating procedures for the Center of Excellence and our partner locations.
- Deliver instructor-led training, conduct train-the-trainer sessions for multiple audiences across multiple locations.
Scope may include new hire training, product training, policy training, and tools.
- Create training plans and strategies utilizing various learning methodologies and technology (online live training sessions, safe-paced eLearning courses, online and blended learning solutions) - Faciliate Train-the-trainer (TTT) sessions and support training teams at our BPO locations Train new content moderators on policies and standard operation procedures, and provide refresher trainings as needed to improve performance.
- Apply knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content and desired learning outcomes.
- Collaborate with the policy team to understand and deliver policy updates, work closely with the quality team to identify struggling areas that should be addressed through learning solutions.
- Measure learning effectiveness and analyze training gaps to create learning experiences that will bridge these gaps and meet desired performance outcomes.
- Work under tight deadlines with minimal supervision in a fast-paced, dynamic environment.
Qualifications Qualifications - 3+ years of training experience facilitating and leading training programs to different audiences - 3+ years of training experience in content moderation or contact/user support environment - Excellent planning, organization, presentation, and classroom delivery skills.
Able to deliver training in a clear, professional, and engaging manner in both oral and written forms.
- Excellent planning and organization skills, strong project management skills, ability to independently manage several simultaneous training projects from analysis through implementation and evaluation - Excellent written & oral communication skills, public speaking, presentation skills, and overall interpersonal skills - Strong stakeholder management skills, ability to effectively collaborate and communicate across functions - You have the ability to navigate ambiguity, adapt to business needs, and work in a fast-paced environment - You have experience working with international partners across different time zones and cultures D&I Statement TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace.
At TikTok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
Accommodation Statement TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.
If you need assistance or a reasonable accommodation, please reach out to us at usds.
accommodations@tiktokusds.
com Job Information The base salary range for this position in the selected city is $83600 - $135111 annually.
​ Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
​ Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.
We offer the following benefits to eligible employees: ​ We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match.
As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
​ Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
​ We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra.
A 401K company match, gym and cellphone service reimbursements.
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.