Description
In this role, you will serve as first point of contact and facilitate access to care for patients who seek medical care from UCLA Health by processing inquiries and converting them to patients for UCLA Health.
This involves but not limited to obtaining required demographic information, insurance information and medical reports, as needed.
You will register patients in Care Connect and Salesforce, the department's online CRM, and schedule patients' medical appointments.
You will also organize and upload medical records to Epic via ICAP and coordinate pre-arrival and first day arrangements for patients and visitors from various regions of the world who are interested in seeking medical care at UCLA.
In this role, you will also support Case Managers and Patient Coordinators as requested, including scheduling initial and follow-up appointments, arranging for interpreters as needed, arranging for transportation as needed, scheduling referrals for additional services.
You will be responsible for checking and triaging department emails and phone calls.
Salary Range: $28.
23-$40.
44 Hourly
Qualifications
* At least 1 year of clerical experience in a medical setting - preferred * Demonstrated knowledge of and experience with EPIC/CareConnect * Ability to establish and maintain cooperative and collaborative working relationship with clinical, admin, business and finance personnel * Experience working in a healthcare environment required * Assisting with authorizations and referrals as needed * Confirming patient appointments.
* Demonstrated basic knowledge of physician office policies and procedures * Extensive experience in organizing workflow in order to accomplish established objectives * High degree of adaptability * Knowledge of Medical terminology * Scheduling and rescheduling of new and returning patients * Skill in prioritizing assignments to complete work in a timely manner
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