Community Mental Health Program Assistant

Wayfinder Family Services ensures that children, youth, and adults facing challenges always have a place to turn.
Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility).
Wayfinder believes inclusion, diversity, equity, and accessibility are essential to our excellence and our mission's execution.
We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation.
We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences.
Individuals of color, women, LGBTQIA+, veterans and differently-abled persons are encouraged to apply.
In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following: This role is eligible for Public Service Loan Forgiveness (PSLF) Competitive salary - Sign-on bonus for eligible roles Flexible schedules depending on the position (some offering hybrid) Medical insurance with a $30 premium per paycheck coverage plan (employee-only) Dental insurance 100% employer paid for HMO coverage plan (employee-only) 401(k) retirement plan with an employer match up to 4% 11 paid holidays per year and a generous paid time off policy Five paid winter holidays (between Christmas Eve & New Year's Day) Education Reimbursement Program Robust training opportunities: Shared Core Practice Model, Trauma-Informed Care, Evidence-based Practices Clinical Supervision for licensure Compensation: In accordance with California law, the expected salary range for this position is posted with this position.
The actual compensation will be determined based on experience and other factors permitted by law.
Role Summary: Under the supervision of the Director of Community Mental Health, the Community Mental Health Program Assistant is responsible for all routine support services, welligent data entry and adminstrative support.
Major Duties and Responsibilities: To perform this job successfully, you must be able to satisfactorily perform each of the following always: Supports the Community Mental Health Program by providing a variety of administrative duties, including but not limited to, opening client’s in “call center” in agency’s electronic health record.
Ensures all documents are uploaded to the appropriate electronic health record and redacted as needed to ensure compliance with agency standards pertaining to protected health information.
Runs reports pertaining to billable services within the electronic health record, as well as dispersing reports to appropriate staff and supervisor.
Ensures all new hires have the required NPI number, as well as are associated with Wayfinder Family Services within the NPPES Registry.
Attends all Los Angeles County Department of Mental Health meetings as requested.
Ensures internal department meetings agendas are completed and sent to appropriate parties.
Reports any incidents/accidents according to incident reporting procedures and protocols, within designated timelines as outlined in the reporting procedures.
Ensure staff is knowledgeable of and adhere to the reporting procedures and protocols.
Handles all matters requiring high degree of confidentiality.
Maintains confidentiality of all pertinent client information.
Acts as interpreter for placed youth as needed.
Support Wayfinder Family Services Welligent data entry for Community Mental Health as needed.
Education: High School Diploma or equivalent.
Associate or bachelor’s degree in a related field from an accredited college or university preferred.
Two to three years’ experience in an administrative assistant capacity, preferably within a medical office or mental health program.
Experience: Proficient in the use of Microsoft Office, specifically Word, Excel and Outlook.
Ability to work independently, with a broad range of delegated responsibility.
Good grammar, diction, ability to write clearly and concisely.
Employee Wellness & Safety Wayfinder is committed to creating an environment where employees and clients are safe.
To meet this goal, we ask that employees be fully vaccinated (including boosters, where applicable) against the COVID-19 virus as a condition of employment.
All staff must demonstrate evidence of the first vaccine dose on or before their employment start date.
Wayfinder will consider requests for exemption based on religious beliefs or medical accommodations.
Wayfinder requires a thorough background screening process that includes fingerprinting and a health screening.
Employee Wellness & Safety (FOR THE HAVEN ONLY) Wayfinder is committed to creating an environment where employees and clients are safe.
To meet this goal, we ask that employees be fully vaccinated (including boosters, where applicable) against the COVID-19 virus as a condition of employment.
All staff must demonstrate evidence of complete vaccination, including booster, on or before their employment start date.
Wayfinder will consider requests for exemption based on religious beliefs or medical accommodations.
In addition, candidates must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with Unaccompanied Children, including Varicella, MMR, TDap or Tdap, and Influenza.
Wayfinder requires a thorough background screening process, including a health screening, and fingerprinting.
Trauma-Informed Care Wayfinder practices Trauma-Informed Care (TIC) principles which recognize the signs, symptoms, and widespread impact of trauma.
Employees integrate the knowledge of Trauma-Informed Care into policies, procedures, and practices to prevent re-traumatization which promotes the healing of families, youth, individuals, and communities.
Wayfinder is an Equal Opportunity Employer.
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