Description
Santa Monica Proper is seeking a motivated, service-driven Night Manager to join the team at our 271-room property featuring interior design by international style icon Kelly Wearstler, multiple dining options, a rooftop lounge and swimming pool, and 16,000 square feet of meeting and event space.
Reporting to the Front Office Manager, the Night Manager is the first point of contact for guests on the overnight shift, and is responsible for providing and ensuring an excellent, memorable first impression.
Job Overview
• Assume responsibility for supervision of the Hotel property and all Colleagues on the overnight shift in the absence of department heads
• Communicate daily with department heads regarding areas of concern
• Resolve any guest or property related situation and manages the flow of questions and directs guests within the lobby
• Oversee the daily closing of accounts
• Successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.
)
• Foster and maintain strong, positive relationships with team members across all departments
Qualifications
• Minimum of 2 years of Front Desk experience in a luxury or lifestyle hotel environment
• Flexibility to work overnight and weekend shifts
• Able to work under pressure
• Dependable and detail-oriented
• Excellent organizational and critical thinking skills
• Proficient in Windows, Office, and property management systems highly desirable
Education: Bachelor’s Degree preferred.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality.
Our philosophy is simple: There is a right way to do things and anything less just isn’t proper.
We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition.
The work is challenging and fast-paced, but rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
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