Manager, Data Center & Facilities Services

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA.
Infrastructure Services strives to optimize performance increasing storage, elevating the network, and reducing downtown.
Data Center Services manages data center facilities enabling power delivery to the physical aspects of on-prem data center operations including power, cooling, fire suppression, monitoring of environmental conditions, and physical security of the spaces.
The Manager of Data Center & Facilities Services will lead strategy, design, planning, and deployment of scalable and resilient data center infrastructure.
The Manager is responsible for the overarching operations, performance management, risk mitigation, and success of the data center.
This role will collaborate across IT to ensure strategic alignment and that efficient, reliable, and secure service is delivered to campus customers.
This role will maintain oversight of data center team members, resolve escalations, and ensure that all relevant incidents are resolved in a timely and efficient manner.
The Manager of Data Center & Facilities Services will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission.
This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students.
This role will execute UCLA's vision while modeling UCLA's culture and values.
Percentage of Time: 100% Shift Start: 8:00 am Shift End: 5:00 pm Qualifications for Position 19 Records Qualifications Required/Preferred Five years of experience working in one or more of the following fields: information technology, data center services, network operations, cloud services, or another related field.
Required Two years of experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.
Required Extensive applicable experience in information technology, data center, disaster recovery, computer science, computer information systems, or a related field.
Significant experience managing and contributing to the strategy and modernization of a data center.
Required Significant experience overseeing data center-related projects and processes.
Significant experience leading multifunctional teams.
Required Advanced experience with problem research and resolution for issues related to a complex data center facility and colocation.
Advanced knowledge of safety policies, practices, and procedures pertaining to data center operations.
Required Advanced ability to manage team members and to interpret, analyze, and apply pertinent policies, procedures, regulations, and requirements.
Required Advanced experience and understanding of UPS systems, HVAC systems, and other physical infrastructure associated with temperature control and power systems.
Required Advanced knowledge of ITIL and other industry best practices for data center management.
Proven ability to triage and escalate to supervisors and/or other teams for resolution.
Required Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams.
Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders.
Required Demonstrated leadership / management skills, including abilities in persuasion, negotiation, change management, and mentorship.
Required Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities.
Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
Required Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources.
Able to lead data gathering efforts seeking information from multiple and diverse sources.
Experience operating as a point of escalation.
Demonstrated understanding of how decisions affect teams.
Demonstrated ability to make decisions with integrity.
Required Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging.
Required Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes.
Has demonstrated experience leading in an ever-changing, fast-paced environment.
Required Bachelor's degree, or equivalent combination of experience/training in one or more of the following fields: computer science, engineering, computer information systems, or related field.
Required Seven or more years of experience working in one or more of the following fields: information technology, data center services, network operations, cloud services, or another related field.
Preferred Five or more years of experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.
Preferred Experience in complex higher education environments, serving academic and administrative functions of a large public university.
Preferred Bachelor's degree in one or more of the following fields: computer science, engineering, computer information systems.
Preferred Additional Posting Information Bargaining Unit: 99-Policy Covered Application Deadline: 02-05-2024 External Posting Date: