What to Expect
As an Operations Supervisor, your mission is to educate, inspire, and skillfully guide potential Tesla customers through the digital landscape of vehicle exploration, configuration, and sales.
In this role, your focus will be to craft a memorable customer experience by leading a team dedicated to mastering product knowledge, financing alternatives, trade-in processes, and seamless delivery.
What You’ll Do
Lead Delivery Vehicle Preparation Team consisting of Vehicle Specialists and Documentation,
Assist in the planning, implementation, and follow-up of vehicle prep operational tasks and projects including but not limited to: vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
Meet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective location
Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines
Ensure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costs
What You’ll Bring
Bachelor’s degree, 2+ years equivalent experience with proven track record of meeting or exceeding goals in a service-focused industry, or equivalent; automotive expertise is not required
Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
Ability to develop collaborative relationships as a well-respected, trusted partner
Ability to work evening hours, weekends, and holidays in a retail environment
Valid driver’s license in country of employment
Ability to obtain appropriate state licensing, where applicable
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