Responsibilities:
- Oversee and manage all front of house operations, including customer service, bar, servers, cashiers, hosts, private events, security, etc.
- Ensure a high level of customer satisfaction by providing exceptional service and resolving any issues or complaints.
- Train and supervise front of house staff, including servers, hosts, and bartenders.
- Coordinate with the kitchen and catering team to ensure smooth service and timely delivery of food and beverages.
- Maintain inventory of supplies, such as coffee, tea, and other beverage items.
- Create and implement standard operating procedures to improve efficiency and quality of service.
- Conduct interviews and assist in the hiring process for front of house staff.
- Monitor employee performance and provide ongoing feedback and coaching.
- Collaborate with other managers to develop strategies for business growth and improvement.
Skills:
- Strong customer service skills with a focus on creating a positive dining experience.
- Experience in banquet or event management.
- Knowledge of food service operations and best practices.
- Ability to lead and motivate a team in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Proficient in supervising staff, scheduling shifts, and managing labor costs.
- Familiarity with interviewing and hiring processes.
- Understanding of hospitality management principles.
Note: This job description is intended to provide a general overview of the position.
It is not an exhaustive list of responsibilities, skills, or qualifications associated with the role.
Job Type: Full-time
Pay: $18.
00 - $22.
12 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Paid training
* Vision insurance
Experience level:
* 10 years
* 11+ years
* 3 years
* 4 years
* 5 years
* 6 years
* 7 years
* 8 years
* 9 years
Restaurant type:
* Bar
* Casual dining restaurant
* Fast casual restaurant
Shift:
* 10 hour shift
* 12 hour shift
* Day shift
* Evening shift
* Morning shift
* Night shift
Weekly day range:
* Every weekend
* Monday to Friday
* Weekends as needed
Ability to Relocate:
* Los Angeles, CA 90028: Relocate before starting work (Required)
Work Location: In person
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