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Posted : Thursday, August 22, 2024 06:24 PM
*Position:* Office Manager/Office Coordinator
*Company Overview:*
We are an established IT Managed Service Provider (MSP) headquartered in Westwood, Los Angeles.
Since our inception in 2005, we have been dedicated to providing top-notch service and maintenance to clients across Los Angeles and nationwide through remote support.
Joining our team means working directly with our service technicians and clients, playing a vital role as the voice of our company to our valued clientele.
*Job Summary:* As the Office Manager/Office Coordinator, you'll be at the forefront of ensuring optimal client experience by effectively managing service requests, internal resources, and providing support across various administrative tasks.
Acting as the primary contact for clients via phone, email, and chat, your goal is to uphold our commitment to excellence while meticulously documenting all interactions.
You'll be instrumental in coordinating and assigning service requests, ensuring seamless communication between our technical teams and clients, and facilitating smooth office operations.
*Essential Duties and Responsibilities:* * Serve as the central point of contact for all client service requests, maintaining a focus on client satisfaction throughout the process.
* Coordinate internal and field technical resources to ensure efficient utilization and prompt response to service requests.
* Screen and triage incoming service requests, facilitating timely assignment to appropriate technical teams.
* Answering Phone and become one of our company voices * Schedule appointments and allocate resources based on workload and client needs.
* Maintain open communication with clients, providing regular updates on incident progress and any anticipated changes.
* Facilitate morning Huddle Meeting updates and prepare end-of-day reports for managers and leads.
* Handle all incoming phone calls, building rapport with clients and addressing inquiries promptly.
* Obtain budget approvals from clients and escalate service requests as necessary to meet agreed service levels.
* Call vendors to procure supplies and services as needed, ensuring timely delivery and cost efficiency.
* Executive Assistant Duties for Owner, such as emailing/calling.
* Assist management by running various tasks and errands as assigned.
* Manage QuickBooks for invoicing, purchasing, and tracking expenses, ensuring accuracy and timely processing of invoices.
* Provide support across various administrative tasks and projects as needed.
*Knowledge, Skills, and Abilities Required:* * Proficiency in basic computer operations and familiarity with operating systems.
* Strong documentation skills, with the ability to record information accurately and efficiently within our ticketing system.
* Exceptional communication skills, both verbal and written, coupled with strong customer relationship abilities.
* Detail-oriented, organized, and self-motivated with the ability to handle multiple priorities simultaneously.
* Proficient in using email for effective communication and maintaining client contact.
* Basic problem-solving skills and the ability to meet deadlines in a fast-paced environment.
* Willingness to develop professionally and work collaboratively with minimal supervision.
*Qualifications:* * Bachelor's degree in Business Administration or related field preferred.
* 1-3 years of experience working in an Office Coordinator or Office Manager role required.
* Experience working for an MSP for 1-3 years is a big plus.
*Expected Outcomes:* * Enhance customer service experience, perception, and satisfaction levels.
* Respond promptly to customer requests and improve the productivity of IT support resources.
* Escalate service requests beyond agreed service levels and report resource utilization to the Service Desk Manager.
* Ensure accurate time and expense tracking, maintaining detailed service tickets for each request.
* Success in this role will be measured by meeting or exceeding client expectations and obtaining positive feedback from both clients and the technical support team.
Join us in making a difference in our clients' experiences and contributing to the success of our organization! Apply now to become a part of our dedicated team.
*Note:* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Job Type: Full-time Pay: $23.
00 - $25.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Ability to Relocate: * Los Angeles, CA 90024: Relocate before starting work (Required) Work Location: Hybrid remote in Los Angeles, CA 90024
Since our inception in 2005, we have been dedicated to providing top-notch service and maintenance to clients across Los Angeles and nationwide through remote support.
Joining our team means working directly with our service technicians and clients, playing a vital role as the voice of our company to our valued clientele.
*Job Summary:* As the Office Manager/Office Coordinator, you'll be at the forefront of ensuring optimal client experience by effectively managing service requests, internal resources, and providing support across various administrative tasks.
Acting as the primary contact for clients via phone, email, and chat, your goal is to uphold our commitment to excellence while meticulously documenting all interactions.
You'll be instrumental in coordinating and assigning service requests, ensuring seamless communication between our technical teams and clients, and facilitating smooth office operations.
*Essential Duties and Responsibilities:* * Serve as the central point of contact for all client service requests, maintaining a focus on client satisfaction throughout the process.
* Coordinate internal and field technical resources to ensure efficient utilization and prompt response to service requests.
* Screen and triage incoming service requests, facilitating timely assignment to appropriate technical teams.
* Answering Phone and become one of our company voices * Schedule appointments and allocate resources based on workload and client needs.
* Maintain open communication with clients, providing regular updates on incident progress and any anticipated changes.
* Facilitate morning Huddle Meeting updates and prepare end-of-day reports for managers and leads.
* Handle all incoming phone calls, building rapport with clients and addressing inquiries promptly.
* Obtain budget approvals from clients and escalate service requests as necessary to meet agreed service levels.
* Call vendors to procure supplies and services as needed, ensuring timely delivery and cost efficiency.
* Executive Assistant Duties for Owner, such as emailing/calling.
* Assist management by running various tasks and errands as assigned.
* Manage QuickBooks for invoicing, purchasing, and tracking expenses, ensuring accuracy and timely processing of invoices.
* Provide support across various administrative tasks and projects as needed.
*Knowledge, Skills, and Abilities Required:* * Proficiency in basic computer operations and familiarity with operating systems.
* Strong documentation skills, with the ability to record information accurately and efficiently within our ticketing system.
* Exceptional communication skills, both verbal and written, coupled with strong customer relationship abilities.
* Detail-oriented, organized, and self-motivated with the ability to handle multiple priorities simultaneously.
* Proficient in using email for effective communication and maintaining client contact.
* Basic problem-solving skills and the ability to meet deadlines in a fast-paced environment.
* Willingness to develop professionally and work collaboratively with minimal supervision.
*Qualifications:* * Bachelor's degree in Business Administration or related field preferred.
* 1-3 years of experience working in an Office Coordinator or Office Manager role required.
* Experience working for an MSP for 1-3 years is a big plus.
*Expected Outcomes:* * Enhance customer service experience, perception, and satisfaction levels.
* Respond promptly to customer requests and improve the productivity of IT support resources.
* Escalate service requests beyond agreed service levels and report resource utilization to the Service Desk Manager.
* Ensure accurate time and expense tracking, maintaining detailed service tickets for each request.
* Success in this role will be measured by meeting or exceeding client expectations and obtaining positive feedback from both clients and the technical support team.
Join us in making a difference in our clients' experiences and contributing to the success of our organization! Apply now to become a part of our dedicated team.
*Note:* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Job Type: Full-time Pay: $23.
00 - $25.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Ability to Relocate: * Los Angeles, CA 90024: Relocate before starting work (Required) Work Location: Hybrid remote in Los Angeles, CA 90024
• Phone : NA
• Location : 10960 Wilshire Boulevard, Los Angeles, CA
• Post ID: 9135463532
