Intake Coordinator

*About us * Levin & Nalbandyan, LLP is a plaintiff's law firm in Studio City, CA, specializing in Labor and Employment Law, Personal Injury, and Workers Compensation.
We pride ourselves in delivering exceptional legal services while fostering a collaborative and inclusive work environment.
As a modern day law firm, we prioritize data-driven strategies and are committed to delivering client-centric solutions.
Along with our focus on continuous improvement, we offer career advancement opportunities and comprehensive training to support our team members' success.
Our law firm is seeking two driven Intake Coordinators to join our growing team.
The ideal candidates will take on the responsibility of managing potential new client inquiries.
Our intake coordinators play a crucial role in retaining clients through empathetic communication and efficient coordination.
Strong organizational skills, attention to detail, and customer-centric mindset are essential for success in this role.
Responsibilities: * Field calls from prospective clients with professionalism and empathy * Calendar appointments and manage schedules efficiently * Coordinate client sign-ups and intake processes * Maintain detailed documentation and records accurately * Review cases and intake information with attorneys * Cultivate a sales-oriented approach to retain clients * Achieve key performance indicators (KPIs) and meet established goals Requirements: * Strong sales spirit and customer service mindset * Bilingual proficiency in English and Spanish * Excellent communication skills, both verbal and written * Ability to demonstrate empathy in person and over the phone * Detail-oriented with exceptional organizational skills * Professionalism and discretion in handling confidential information * Willingness to learn and adapt to new systems and processes * Ability to work collaboratively in a fast-paced environment Job Type: * Full-time Our work environment includes: * Modern office space * Food provided * Opportunities for professional growth and development * Casual work attire * Relaxed atmosphere * Supportive and inclusive workplace culture * Goal-oriented environment with performance incentives * Flexible working hours * Safe work environment * Lively atmosphere Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Wednesday to Sunday * Weekend availability Job Type: Full-time Pay: $20.
00 - $24.
00 per hour Expected hours: No less than 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee mentoring program * Health insurance * Life insurance * On-the-job training * Paid time off * Vision insurance Schedule: * 8 hour shift * Overtime Experience: * Customer Service: 1 year (Preferred) * Microsoft Office: 1 year (Required) Language: * Spanish (Required) Work Location: In person