Rides Operator- Guest Services Ambassador
Who are we:
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more.
We increase revenue opportunities for partners across the United States.
With 50 years in the business, SSA has refined the basics while pioneering better ways forward.
With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.
SSA was built by families, for families, with a family’s sense of love and dedication.
We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always.
We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.
Position Title: Rides Operator- Guest Services Ambassador
Reports to: Food & Beverage Manager or Guest Service Manager
Responsibilities
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Follow and implement all rules and procedures to ensure the safety of guests riding on attraction.
• Maintain a clean working environment for both guests and employees.
• Meet daily quickservice, food service, safety and quality, availability, merchandising and guest service standards.
• Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively.
• Maintain a friendly and approachable attitude towards the client, guests, and staff.
• Communicate clearly and openly with all staff members for overall success.
• Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence.
• Display a sense of urgency at all times.
• Adhere to all company policies and procedures.
• Follow health and safety practices at all times.
• Perform other tasks as deemed necessary.
• Uphold and demonstrate a complete understanding of company policies and procedures.
IDEA + Belonging
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus.
On opportunities of giving back.
Job Requirements
• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Operate all equipment necessary to perform job duties.
• Must be able to remain in a stationary position for duration of shift.
• Assist with lifting children onto carousel when needed.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Compensation and Benefits
• Hourly, Non-Exempt.
Pay is based on range in consideration of relevant job experience and certification/education
• Employee Assistance Program
• Get Paid Early
• Tuition Discount through Partnership College
• Parental Leave
• Meal Plan & employee Discounts
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description.
The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.
e.
emergencies, changes in personnel, workload, rush jobs or technological developments)
SSA Group, LLC.
is an equal opportunity employer.
We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better our work will be.
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