What we are looking for
Mobot is seeking an extremely organized self-starter to help us execute our day-to-day customer operations as we rapidly scale.
You are comfortable working in an incredibly fast-paced environment and have a knack for communicating and problem solving.
No two days are the same at Mobot, and we will rely on you to help make sure that we are achieving our goals, even in the face of constant change.
This role is remote.
Candidates must be authorized to work in the United States.
The role
We are looking for a Customer Operations Specialist who will help keep ops running smoothly every day.
You will be integral to the execution of Mobot's systems and processes - ensuring they are scalable and customer-centric.
You will also have the opportunity to interact with our amazing customers, reviewing and delivering the results they need to build their apps.
This is an early opportunity to help shape the future of operations at Mobot.
Responsibilities
We are a small but mighty team where everyone wears many hats.
This is a dynamic role and responsibilities will evolve as you grow with Mobot.
Here are some responsibilities we expect in your first year:
Review, deliver, and communicate test results to customers, troubleshooting issues where necessary
Integrate and maintain customer test suites in Mobot's platform
Use your data analysis skills to improve daily operations
Provide ad hoc administrative support to operations
Work cross-functionally with customer success, engineering, and product to resolve internal bottlenecks, identify product requests, and deliver daily results to customers
About you
Bachelor's Degree in Business Administration, Operations Management, or any related field, OR 1-2 years of ops experience in a similar role
Customer-first mentality - you love interacting with customers and work hard to understand their needs.
You are an exceptional listener and are very good at managing expectations
Exceptional communication - you can effectively communicate (verbal, written, interpersonal) complex technical issues and ideas with members of any team
Attention to detail - you probably found a typo or formatting error in this job posting and will email us about it.
Problem solving - you are a fantastic problem solver and willing to roll up your sleeves
A high level of initiative - you're comfortable tackling unstructured assignments and identifying opportunities for improvement
The boring stuff - you are proficient with modern productivity software - Google Suite (especially sheets), Slack, etc.
Bonus points
Familiarity with Atlassian Products like Jira & Confluence
Competent in SQL
Passion for robots!
Compensation & benefits
Competitive salary
Generous PTO
401k with automatic employer contribution
Stock options
Health benefits
Paid family leave
Commuter benefits
Much more!
Salary
Mobot is committed to delivering competitive and equitable pay for our employees.
The expected base pay range for this position is $60,000 - $70,000/year.
However, the base pay offered may vary depending on multiple factors, including the candidate's relevant skills, experience, and location.
Mobot's total rewards package also includes performance bonuses, our comprehensive benefits and equity program, and PTO.
How to Apply
Does this role sound like a good fit? Interested candidates should submit a resume.
We may be a robotics & automation business - but rest assured we read every application we receive (seriously!)
Mobots come in all shapes, sizes, and backgrounds.
We're focused on building a diverse and inclusive workforce.
If you're excited about this role but do not meet 100% of the qualifications listed above, we still encourage you to apply.
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