Customer Service Assistant

As an Entry-Level Customer Service Assistant, you will play a crucial role in ensuring customer satisfaction by providing prompt and effective support.
This entry-level position is an excellent opportunity for individuals looking to kickstart their career in customer service and gain valuable experience in a fast-paced and collaborative environment.
Key Responsibilities: Responding to customer inquiries via phone, email, and chat in a professional and timely manner.
Assisting customers with product-related questions, concerns, and issues.
Providing information about products, services, and company policies to customers.
Resolving customer problems by clarifying issues, determining the cause of the problem, and selecting and explaining the best solution.
Maintaining accurate and detailed customer records.
Upselling or cross-selling products and services when opportunities arise.
Keeping abreast of product updates and industry trends.
Qualifications: High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to work well in a team.
Basic computer proficiency and familiarity with customer service software.
Ability to handle high-stress situations with a calm and professional demeanor.
Willingness to learn and adapt to new processes and technologies.