Service Champions is the #1 INDUSTRY LEADER in Residential Heating, Plumbing & Air Conditioning on the West Coast.
We are known for our 5 Star level of service, going above and beyond for our clients.
We provide a motivating company culture where your efforts are recognized and rewarded!! We are driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability.
Service Champions has an immediate need for a Career- Minded, Enthusiastic Client Services Representative with a diverse skill set, with a strong ability to multi-task, works well under pressure and make sound judgement calls.
Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction.
This is a non-exempt position reporting to the Client Services Supervisor.
Tuesday - Friday 10:00am - 7:00pm
Saturday 7:00am-3:30pm
BENEFITS:
$20 - $22/hour
Medical, Dental, Vision Coverage
401K w/ Company Match
Company Paid Life Insurance
Sick Pay, Vacation Pay, & Holiday Pay
What you’ll be doing:
Receive high volume of inbound calls as well as make outbound calls to existing clients, booking appointments at a high conversion rate
Able to quickly identify the client’s request or concern and efficiently provide the most effective solution
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution
Proactively gain and maintain a full understanding of our portfolio of products and services
Efficiently enter accurate and detailed records of client interactions and actions taken
Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts
What we’re looking for:
1-3 years of Call Center experience, HVAC & Plumbing Industry experience is a plus
Ability to talk and type accurately; typing speed of at least 45 wpm
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast-paced environment
Strong judgment skills to make sound business decisions
Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
Satisfactory passing of mandatory pre-employment drug screen & background check
PHYSICAL DEMANDS:
Regularly required to sit; use hands to handle or feel and type
Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolving issues
Frequently required to reach with hands and arms
Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
GROOMING:
Once hired, all employees must maintain a well-groomed appearance (i.
e.
a business-like haircut, clean shaven (no facial hair), and no visible tattoos.
)
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
We make hiring decisions based solely on qualifications, merit, and business needs at the time.
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