Position description:
As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area.
Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential.
You will provide both on-site and video conference support to customers.
Roughly 80% of the time you will be on-site and 20% will be video conference.
Customer Success Specialists work from a home office and will be provided a company car, cell phone, tablet, and printer/scanner equipment.
Training:
Paid Training! The nature of the position requires you to successfully complete an intensive training program.
Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in- depth product training and automotive industry knowledge.
In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.
Requirements:
Bachelor’s Degree or equivalent experience
Must be a self-starter with good time management skills
Strong written and verbal communication skills
Excellent customer service and organizational skills
Ability to build strong customer relationships
Valid driver’s license and a good driving record
Ability to travel during training (overnight) up to 25%
Must have reliable home internet with sufficient bandwidth for video conferencing
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family.
We offer a comprehensive benefits package including:
Medical, dental, vision, life insurance, and a health savings account
401(k) with up to 6% matching
Company car for business and personal use
Working remotely with a company cell phone, laptop, and other provided home office equipment
Professional development and training
Promotion from within
Paid vacation and sick days
Eight paid holidays
Referral bonuses
Salary:
$52,000 – $55,000 / year
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