The Culver Hotel is seeking a motivated, service-driven Front Desk Agent to join the Front Office team at our 46-room reimagined boutique luxury property located in the heart of downtown Culver City.
The Front Desk Agent is responsible for delivering customer service excellence at all times, by creating a personable and memorable experience for guests at check-in, check-out, and during their stay.
Job Overview
Provide a warm, authentic greeting to all guests according to brand standards
Display a positive and enthusiastic attitude and be a team-player
Ability to multi-task, work in a fast-paced environment and maintain composure at all times; be solutions oriented, open minded, and always seeking to improve
Understand and communicate Proper brand standards to guests
Provide knowledgeable and comprehensive information about the neighborhood and surrounding areas
Promptly answer, record, and complete all guests’ requests, phone calls, questions, or concerns
Process arrivals and departures, complete registration paperwork, obtain and post payments, and balance cash banks
Execute check-in process per brand standards
Arrange airport and local transportation through established network of vetted vendors and seeking new best practices
Qualifications
Must have prior experience utilizing HMS (Hotel Management System)
Experience in a similar role in a hospitality environment preferred
Dependable, detail-oriented and organized
Able to work under pressure
PMS knowledge
Excellent communication skills - both oral and written
Strong ability to assess a situation, show good judgment and resolve conflicts
Work flexible schedules and willing and able to work shift duties that may include evenings, nights, weekends and holidays
Collaborate with colleagues cross-departmentally
Perform job functions with attention to detail, speed and accuracy
Work cohesively with Colleagues as part of a team
Education: High School degree or equivalent required.
Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality.
Our philosophy is simple: There is a right way to do things and anything less just isn't proper.
We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition.
The work is challenging and fast-paced but rewarding above all.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
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