The role of the Front Office Administrator is to provide exceptional service to patients and customers while providing outstanding support to practitioners.
The Front Office Administrator ensures that patient needs and visit expectations are met at check-in and check-out.
This position is responsible for ensuring the smooth operations in the fast-paced environment of the clinic with the goal of a positive patient experience with every encounter.
The ideal candidate is professional, able to multi-task, has great customer service skills, and is able to work in a dynamic work environment and can be a part of our orthopedic team.
Duties and responsibilities
Greets and assists patients, scheduling appointments, maintaining records and accounts.
Checks in and registers patients in a timely manner.
Enters demographics and verifies patient insurance information prior to initial appointment.
Explains financial requirements and collects payments for office visits and clinic procedures.
Coordinates with staff to ensure a positive patient flow and waiting room experience.
Reviews patients paperwork at check-out, facilitates post visit follow-up appointments.
Answers telephones, forwards telephone messages, manages faxes, makes copies and scans as needed.
Contributes to team effort by accomplishing related results as needed.
Required skills and qualifications
High School Diploma or GED with 1+ year front office experience in a medical office; orthopedic experience preferred.
Demonstrated knowledge and experience working with an Electronic Medical Record (EMR).
Ability to prioritize tasks and work independently as Practitioners are not in the office daily.
Able to perform basic mathematics for payment calculation.
Experience with Word and Excel.
Bilingual in English and Spanish preferred.
Prosthetic and Orthotic Group cannot sponsor a work visa or accommodate transferring a current work visa from another employer presently.
Who we are
At Prosthetic and Orthotic Group our goal is to provide the highest quality service to our patients.
We utilize state-of-the-art technology and modern clinical practices in order to exceed our patient's goals.
Delivering personalized cost-effective care ensures our patients reach optimum independence.
We developed a company which focuses on issues that are important to our employees: family, education, and monetary rewards.
We strive to provide a work environment in line with the ethics and values of one’s personal life.
Prosthetic & Orthotic Group is not only a great place to work, but also to grow as a person.
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