search
yourdomain > Los Angeles > customer service > Client Services Coordinator (Collector Liaison)

Client Services Coordinator (Collector Liaison)

Report Ad  Whatsapp
Posted : Wednesday, August 28, 2024 04:20 AM

*CLIENT SERVICES COORDINATOR* *About Tappan:* Tappan bridges the gap between collectors, designers and emerging artists.
Tappan represents almost 100 artists based globally and showcases their art, process, and inspiration to collectors, designers and corporate partners.
*About the Role:* The role of the Client Services Coordinator (called the Collector Liaison) provides an exciting opportunity to be the leader in all client facing inquiries, handling customer questions, post-order issues, and connecting our advisors with collectors and trade to increase sales.
The Goals of this position include: * Answer inbound questions for pre-sale queries, such as artist info, artwork info, framing information, sizing, etc.
* Assist putting together custom invoices for clients, including working closely with operations on custom shipping quotes.
Provide additional art suggestions and ideas.
* Find opportunities to introduce collectors and designers to advising services * Flag any VIP collectors and designers to Director of Sales + Special Projects * Handle post-sale items, such as arranging couriers, installation, and any issues such as shipping damage, delays.
* Work closely across advising team and operations to deliver exceptional client services.
* Develop best practices within customer service.
Job Responsibilities Include: 1) Manage Kustomer (Tappan’s client services portal, like Zendesk) via chat, phone, email, and text.
* Answer initial customer inquiries regarding shipping, dimensions, new launches * Provide answers to collectors on any art questions, frame options, sizing, art options * Create custom Shopify invoices for clients and track those through to delivery (high-touch customers) * Find opportunities to introduce customers to complimentary advising services * Provide instruction to Trade Program for trade clients, introduce advising services, and flag VIP designers 2) Manage Kustomer post-sale questions - chat, voicemail, email, and text.
* Provide shipping status updates, re-direct shipments, hold shipments, help with international shipping queries.
Work closely with operations team on logistics questions and solutions.
* Handle CSOs, including incorrect artwork, lost artwork, damaged artwork, etc.
* Issue store credits, refunds, etc.
* Pass escalated CSOs to Director of Sales + Special Projects to review * Follow-up with any clients that were assisted pre-sale to ask that artwork was delivered safely and they are happy with their art (“go the extra mile” for any assisted customers).
3) Other Areas of Focus: * Work closely with operations team on freight carriers, claims, etc.
* Identify areas of opportunity for customer service (processes, recurring issues, etc.
) * Flag unassisted high value or interesting (hospitality, VIP, etc.
) sales in Shopify to Director of Sales + Special Projects for review and outreach Skills Needed: * Client Services Experience, specifically with e-commerce orders and/or high profile clientele * Experience streamlining process and procedure * Excellent written and verbal skills * Interest and/or experience in design and art a plus Please include a cover letter as to why you are interested in this position.
Job Type: Full-time Pay: $60,000.
00 - $65,000.
00 per year Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off Compensation package: * Bonus opportunities Schedule: * Monday to Friday Education: * Associate (Preferred) Experience: * Customer service: 2 years (Preferred) Work Location: In person

• Phone : NA

• Location : 8200 Melrose Avenue, Los Angeles, CA

• Post ID: 9065587246


Related Ads (See all)


auburn.yourdomain.com is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2024 yourdomain.com