*About us*
Advance Paper Box is a small business in Los Angeles, CA.
We are professional, agile, collaborative and our goal is to We are customer-centric with traditional values of 100 year old company.
We support our workers as a key to servicing our customers.
Fast pasce environment, looking to improve effeciencies in the competitive AI global economy.
Privately owned company that employees are important ingredient to our company's success.
.
Our work environment includes:
* Modern office setting
* Casual work attire
* Company perks
* Growth opportunities
* Safe work environment
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.
Duties:
- Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information
- Assist customers in placing orders, processing returns, and tracking shipments
- Support Customer (Working directly with customers on designing of new items, gathering information for quote requests and providing support in any way).
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
-Completing and submitting Ink Request to in-house ink suppier.
- Writing up RFQ for estimating
- Sending quotes to customers
- Writing up new and repeat orders
- Creating releases for shipping
- Updating and maintaining customer inventories
- Analyze customer feedback and provide suggestions for improvement to the management team
Requirements:
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills in English; fluency in Spanish or other languages is a plus
- Strong problem-solving skills and the ability to think quickly on your feet.
Detail oriented and accuracy is a must
- Proficient in using computer systems and software applications
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
Benefits:
- Competitive salary based on experience
- Comprehensive training program to enhance your customer service skills
- Opportunities for career advancement within the company
- Health insurance benefits package available for full-time employees
If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for the position of Customer Service Representative.
Join our team and help us provide outstanding support to our valued customers.
Job Type: Full-time
Pay: $33.
00 - $40.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Health insurance
* Paid time off
Experience level:
* 3 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to Relocate:
* Los Angeles, CA 90047: Relocate before starting work (Required)
Work Location: In person
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