*Customer Service Representative*
As a valued Customer Service Representative at LGP Equipment Rentals, you will play a crucial role in providing exceptional service and support to both internal and external customers.
Serving as the primary point of contact, your professionalism will be essential in this fast-paced and high-volume environment.
At LGP Equipment Rentals, we offer an exceptional workplace that fosters learning, growth, and advancement in your career.
With the support of a strong management team, you will have the opportunity to achieve your goals and make a significant impact in our dynamic and engaging organization.
*Your responsibilities will include, but are not limited to:*
- Handling inbound customer service calls and emails, effectively addressing rental termination requests, equipment service requests, rental inquiries, billing inquiries, escalations, and more.
- Accurately logging all call details into our POR system, ensuring thorough documentation.
- Collaborating with team members to escalate after-hours emergency service and rental requests promptly.
- Adhering to established processes and call guidelines specific to each call type to ensure consistent service delivery.
- Taking on other assigned duties as needed to contribute to the overall success of the team.
*Additional Duties may include:*
- Providing assistance in the yard when needed.
- Moving equipment for display and security purposes.
- Instructing customers on proper equipment operation.
- Assisting other departments such as dispatch as requested.
*Experience:*
- Previous experience in a customer service role is preferred
- Proficient in data entry and computer skills
- Bilingual or multilingual abilities are a plus
- Excellent phone etiquette and strong communication skills in English
- Ability to analyze customer needs and provide appropriate solutions
- Experience with outbound calling and sales is an advantage
Join our team as a Customer Service Representative and be part of a dynamic company that values exceptional customer service while experiencing a fulfilling career.
We offer competitive pay, comprehensive training, and opportunities for career growth.
We value your contributions and are committed to providing a supportive environment that enables you to excel in your role.
Apply now to become part of our dedicated team!
Note: This job description is intended to provide a general overview of the position.
It is not an exhaustive list of all responsibilities, duties, skills, and qualifications required.
Job Type: Full-time
Pay: $19.
00 - $21.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to Relocate:
* Bell Gardens, CA 90201: Relocate before starting work (Required)
Work Location: In person
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