Front Desk Receptionist

In addition to competitive salaries, SCRC offers its employees’ health, dental and vision benefits along with a 401k savings plan and competitive vacation time.
We understand here at SCRC the benefits of taking care of our staff and have also implemented a wellness program which includes a monthly adventure.
In addition, we also offer Employee Programs that assist with their fertility needs.
We strive to continue to offer our employees the best in benefits and have rolled out a perks program that allows our team discounts on the activities and things they enjoy most.
We continue to strive to be on the forefront of benefits for our wonderful and growing team.
Come see what SCRC can offer you.
The Front Desk Receptionist manages checking in and out process for patients and follow patients from check-in through check-out of each appointment.
They maintain patient charts, appointment scheduling, as well as general clerical duties.
*Essential Job Function * *Primary responsibilities include but not limited to:* *Check-in* · Greet patients, vendors, reps and anyone that walks off the elevator.
· Ensure charts are pulled for all patients appointments.
· Ensure patient charts & eivf accounts are updated with necessary forms, labels/stickers, address updates and insurance renewals.
· Check in patients and generate superbills for patients receiving services such as labs, ultrasounds, consultations and/or in office procedures.
· Maintain patient flow for doctors, nurses and ultrasound technicians by calling designated team upon the patient’s arrival.
· Prepare new patient charts with required documentation & medical records.
· Update the registration process for new patients in eivf and provide insurance information to our billing department (if applicable).
· Ensure the checkout desk has the super bills before the patient checks out.
· Prepares superbill tickets for the following day.
On Friday, make tickets for Saturday, Sunday and Monday (on Holiday weekends, we include Tuesday’s ultrasound as well).
· Confirm patient appointments for the following day.
· Assist the appointment desk by answering the phones.
· Stock supplies, such as, forms we use on a daily basis, charts, office supplies and business cards.
· Prepare sign in sheets for the following day.
· Clean up workstation weekly and ensure it is fully supplied and available for the following week.
*Appointment Desk & Back up Desk-* · Answer incoming calls, return calls, and relay messages to the doctor or designated person.
· Retrieve messages left in mailbox and distribute them accordingly.
· Pull charts & prepare them for the following day.
On Friday, we pull charts for the weekend and Monday (on Holiday weekends, we pull Tuesday’s charts as well).
· Schedule appointments such as consults/follow ups, initial consultations (if needed) and/or in office procedures.
· Inform patients of the cost of visit or procedures.
· Provide the patient with pertinent information or instructions depending on the type of appointment scheduled.
· Confirm appointments (if not done by check in desk) · Schedule Lunch and Learns, lunches, meetings, personal appointments or make changes to the doctor’s schedule (if needed).
· Add surgical cases to the doctor’s schedule, according to the surgery schedule.
· I inform the nurse of any scheduling conflicts.
· I make sure the appointments are on the appropriate schedules.
· Make sure the desk is supplied for the following week.
· Ensure the patient information is correct according the superbill.
· Obtain diagnoses and charges from the nurses or doctors for the services the patient rendered.
· Receive all payments, such as, past balances, daily services, and treatment or surgical fees.
· Verify cycle starts with the nurses and inform the billing department.
· Review the ultrasound, andrology and endocrinology logs to confirm the accuracy of my daily charges & payments.
· Separate all the superbills by doctor and file them in alphabetical order.
· Ensure all my accounts balance.
· Close payment batches for the day.
· Ensure both, check-in and check-out schedules are accurate.
Both schedules have to match up.
· Ensure batches are complete, in order and in an envelope for the billing department.
* Answer phones and schedule appointments (as back up) * Supply desk for the following day or week.
· Provide Brinks and the Bank courier with their weekly pick-up.
· Sign for deliveries made by Fedex, UPS, McKesson, BioHazard Co.
, Staples and Michael Lester’s office.
· Clean up the waiting area throughout the day by throwing out trash and organizing the magazines, as needed · Turn off all the lights, fans and TV’s at the close of business *Knowledge Skills and Abilities* · Strong creative, organizational and interpersonal skills · Strong oral and written communication skills · Ability to manage multiple projects at a time · Positive attitude, enjoys working directly with people · Excellent verbal and written communication skills · Ability to promote a favorable facility image to patients, physicians, & physician offices · Knowledge of computers with experience in Microsoft Office · Ability to handle frequent interruptions that result in having to re-evaluate priorities · Ability to communicate effectively with center management, center staff, patients, their families, and physicians.
· Knowledge of HIPAA laws and the ability to strictly adhere to patient confidentiality · Familiarity with medical terminology & Workers' Comp, Private Insurance, HMO & PPO insurance plans · Ability to communicate (verbal, written) in English and Spanish is preferred *Minimum Qualifications* HS Diploma and 1 year experience.
*Desired Qualifications* Bachelor’s degree and 2-4 experience in a healthcare setting.
*Working conditions* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Requires working under stressful conditions or working irregular hours.
· Requires exposure to communicable diseases or body fluids.
· Requires flexibility in changing patient census · Requires patience, compassion, and the ability to work successfully with a variety of patients, families and employee staff · May require critical thinking skills and the ability to work successfully independently or in a team · Requires the ability to adapt to, and follow established protocols and adjusting requirements · Noise level in the work environment is usually moderate.
*Physical requirements* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit.
The employee occasionally is required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb or balance, talk and hear.
While performing the duties of this job, the employee is occasionally required to lift or exert force up to 25 pounds.
*EMPLOYEE STATEMENT* \_\_\_\_ I have read and understand the job description for my position.
I am able to perform all of the essential functions for this position with or without reasonable accommodations.
\_\_\_\_ I understand my job duties are not limited to the above and may change from time to time.
\_\_\_\_ I agree to comply with the Corporate Compliance Policy and all laws, regulations and standards of conduct relating to my position.
As an employee, I understand my duty to report any suspect violations of the law or the standards of conduct to my immediate supervisor, or Human Resources.
Job Type: Full-time Pay: $20.
00 - $22.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible spending account * Health insurance * Life insurance * Paid time off * Parental leave * Retirement plan * Vision insurance Healthcare setting: * Clinic Medical specialties: * Reproductive Endocrinology & Infertility Schedule: * 8 hour shift Education: * High school or equivalent (Preferred) Experience: * Answering Phones: 1 year (Required) * Scheduling: 1 year (Required) * Medical receptionist: 1 year (Required) * collecting copay: 1 year (Required) Work Location: In person