*Job Location: * 201 S Victory Blvd, Burbank, CA 91502
*FLSA Classification: *Non-exempt
*Position Status: *Contract
*Job summary*
This position is primarily responsible for assisting customers with any questions regarding Hasselblad products and services, describing the product evaluation and providing repair solutions.
*Essential Functions*
All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability.
* Provide after-sales technical support for customers in North America, help them solve the technical problems.
* Sort out FAQs for customers, assist the service team to optimize technical solutions, and improve service quality.
* Dig deep into the customer's demand for product use, and assist the R&D team to promote product optimization from the after-sales side.
* Establish good relationship with customers and continuously improve service quality and customer satisfaction.
*Qualifications*
*Education*
* Associate degree from a two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
*Experience, Knowledge & Skillsets*
* Have good sense of service, logical thinking and communication skills
* Have digital product related experience, fault analysis and solution ability, with photography background is preferred
* Professional background in science and technology, technical work-related experience is preferred
* Ability to type 30 words or more per minute
* Fluent in 2 or more languages preferred
* Previous customer service and/or call center background is preferred
* Thorough knowledge about Hasselblad products is a huge plus
*Other characteristics*
* Ability to maintain a calm, positive attitude
* Commitment to provide excellent customer service
* Ability to work in a team environment
* Ability to solve problems
*Supervisory responsibility*
There is no supervisory responsibility for this job.
*Physical Demands*
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and color vision.
*Work authorization/Security clearance*
Must be eligible to work in the United States.
*Expected working days and hours*
Days and hours of work are Monday through Friday from 8:00 am – 4:30 pm.
Occasional evening and weekend work maybe required as duties demand.
*Disclaimer*
This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice
*EEO statement*
Hasselblad Inc.
is an Equal Employment Opportunity (EEO) employer, which provides Equal Employment Opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, the Company complies with State of California and local laws governing nondiscrimination in employment in every location in which the Company has facilities.
Job Type: Contract
Pay: $18.
00 - $28.
00 per hour
Expected hours: 40 per week
Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Experience:
* Technical support: 3 years (Required)
Work Location: In person
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