We are looking for a detail-oriented customer service representative.
You will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best customer service representatives are genuinely excited to help customers.
They’re patient, empathetic, and passionately communicative.
They love to talk.
Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
We strive to get every southern Californian's exercise machines running smoothly and effectively with the help of our services.
Our company provides repair, maintenance and assembly/disassembly services all over SoCal and looking to grow even bigger with your help!
*Responsibilities*
* Manage incoming calls and emails
* Generate sales leads
* Answer questions about our company and services
* Schedule upcoming servicing appointments
* Manage collecting invoices for recent servicing appointments.
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Skills*
* Proven customer support experience or experience as a client service representative
* Strong phone contact handling skills and active listening
* Familiarity with Excel, Google Docs, Google Calendar
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school degree
Job Type: Full-time
Pay: $18.
00 - $22.
00 per hour
Benefits:
* On-the-job training
Experience level:
* 1 year
* 2 years
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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