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Posted : Wednesday, July 17, 2024 09:30 AM
Overview:
Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
A PROUD HISTORY OF OVER 75 YEARS FY22 REVENUE 10.
4 BN USD WE’RE PRESENT IN 66 COUNTRIES OVER 1,400 ACTIVE GLOBAL CLIENTS Role : IT Helpdesk Location : Ontario, California JOB DESCRIPTION: ROLES AND RESPONSIBILITIES Primary Responsibilities: This position will serve as the call center’s first point of contact for providers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Provide effective communication to the customers.
Direct unresolved issues to the next level of support.
Log and record issues and resolutions.
Follow-up and update customers with status and information.
Remotely Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration.
Prioritize and manage heavy workload in a dynamic and diverse environment.
Work with minimal direction but remain focused on critical Service Level Agreement and priority items.
Coordinate new users access needs and security changes.
This will include coordination with internal IT leadership to establish system access and communicate back to user with relevant user ID and password information.
Adapt to new technologies, process new information and help customers through technological changes.
Improves and implements procedures as needed and/or assigned.
Assure necessary security of all IT assets.
This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
Ensure that all assets are properly tracked and documented for management audit and legal purposes.
Consistently works to develop and maintain positive and professional relationships with all internal and external customers.
Supports the vision and values of Optum and abides by all policies and procedures.
Min 30-40 calls per day.
Must be able to learn complicated applications to provide customers instruction and help to navigate.
Requirements: Advanced knowledge of Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and HP hardware platforms along with other related technical skills.
Advanced knowledge of EMR Systems, Epic, AllScripts, and other medical applications and patient workflow.
In-depth knowledge of PC hardware and peripherals In-depth knowledge of the Windows Operating Systems, VPN's Possess the ability to perform advanced technical installation, upgrade and troubleshooting on desktops, laptops or servers Understanding of Claims and Authorization processes is a plus.
Strong understanding of IT Communications and other protocols relevant to trouble shooting client host connections Experience in Active Directory, Exchange, Cisco Finesse and Citrix Ability to communicate effectively, both orally and in writing.
Ability to analyze and create solutions based upon data available.
Ability to use time and resources effectively and efficiently to complete work and special projects as assigned.
Have strong deductive skills in analyzing problematic systems and developing stop-gap or permanent solutions.
Able to prioritize Call Coverage and Ticket Ques in a high-pressure environment.
Experience MFA a + Experience ServiceNow required Experience with Citrix required Possess any of the following certifications; A+, Microsoft MCP or MCSE, Comptia Network+ or a Cisco CCNA.
Candidate must be able to demonstrate a firm understanding of how to troubleshoot hardware, software, and networking issues.
Candidate must have a firm understanding of basic networking principles.
Candidate must have very strong written and verbal communication skills.
Minimum Requirements: Working on or possess an Associate’s Degree OR High School Diploma/GED + minimum of 3 years of full-time work experience in Information Technology, or related field.
3+ years of experience with providing IT ServiceDesk Technical Support via Phone 3+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.
3+ years of experience installing and supporting networked devices such as printers and scanners.
Candidate must be able to demonstrate a firm understanding of how to troubleshoot hardware, software, and networking issues.
Candidate must have a firm understanding of basic networking principles.
Candidate must have very strong written and verbal communication skills.
Candidate must be willing and able to travel off-site to provide IT Support.
(within a 50-mile radius) Benefits @ Wipro Paid Parental Leave Excellent Remuneration Package.
Quarterly bonus/variable pay.
Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews! Corporate Healthcare Benefits 401k benefits Fringe, Concession + Membership & Subscription Tax Benefits.
Financial Advisory & Banking Benefits.
Free Ongoing training and development to help you reach your full potential.
Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home! Team building, fun activities, and social events – COVID permitting.
Equal Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
A PROUD HISTORY OF OVER 75 YEARS FY22 REVENUE 10.
4 BN USD WE’RE PRESENT IN 66 COUNTRIES OVER 1,400 ACTIVE GLOBAL CLIENTS Role : IT Helpdesk Location : Ontario, California JOB DESCRIPTION: ROLES AND RESPONSIBILITIES Primary Responsibilities: This position will serve as the call center’s first point of contact for providers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Provide effective communication to the customers.
Direct unresolved issues to the next level of support.
Log and record issues and resolutions.
Follow-up and update customers with status and information.
Remotely Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration.
Prioritize and manage heavy workload in a dynamic and diverse environment.
Work with minimal direction but remain focused on critical Service Level Agreement and priority items.
Coordinate new users access needs and security changes.
This will include coordination with internal IT leadership to establish system access and communicate back to user with relevant user ID and password information.
Adapt to new technologies, process new information and help customers through technological changes.
Improves and implements procedures as needed and/or assigned.
Assure necessary security of all IT assets.
This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
Ensure that all assets are properly tracked and documented for management audit and legal purposes.
Consistently works to develop and maintain positive and professional relationships with all internal and external customers.
Supports the vision and values of Optum and abides by all policies and procedures.
Min 30-40 calls per day.
Must be able to learn complicated applications to provide customers instruction and help to navigate.
Requirements: Advanced knowledge of Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and HP hardware platforms along with other related technical skills.
Advanced knowledge of EMR Systems, Epic, AllScripts, and other medical applications and patient workflow.
In-depth knowledge of PC hardware and peripherals In-depth knowledge of the Windows Operating Systems, VPN's Possess the ability to perform advanced technical installation, upgrade and troubleshooting on desktops, laptops or servers Understanding of Claims and Authorization processes is a plus.
Strong understanding of IT Communications and other protocols relevant to trouble shooting client host connections Experience in Active Directory, Exchange, Cisco Finesse and Citrix Ability to communicate effectively, both orally and in writing.
Ability to analyze and create solutions based upon data available.
Ability to use time and resources effectively and efficiently to complete work and special projects as assigned.
Have strong deductive skills in analyzing problematic systems and developing stop-gap or permanent solutions.
Able to prioritize Call Coverage and Ticket Ques in a high-pressure environment.
Experience MFA a + Experience ServiceNow required Experience with Citrix required Possess any of the following certifications; A+, Microsoft MCP or MCSE, Comptia Network+ or a Cisco CCNA.
Candidate must be able to demonstrate a firm understanding of how to troubleshoot hardware, software, and networking issues.
Candidate must have a firm understanding of basic networking principles.
Candidate must have very strong written and verbal communication skills.
Minimum Requirements: Working on or possess an Associate’s Degree OR High School Diploma/GED + minimum of 3 years of full-time work experience in Information Technology, or related field.
3+ years of experience with providing IT ServiceDesk Technical Support via Phone 3+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.
3+ years of experience installing and supporting networked devices such as printers and scanners.
Candidate must be able to demonstrate a firm understanding of how to troubleshoot hardware, software, and networking issues.
Candidate must have a firm understanding of basic networking principles.
Candidate must have very strong written and verbal communication skills.
Candidate must be willing and able to travel off-site to provide IT Support.
(within a 50-mile radius) Benefits @ Wipro Paid Parental Leave Excellent Remuneration Package.
Quarterly bonus/variable pay.
Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews! Corporate Healthcare Benefits 401k benefits Fringe, Concession + Membership & Subscription Tax Benefits.
Financial Advisory & Banking Benefits.
Free Ongoing training and development to help you reach your full potential.
Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home! Team building, fun activities, and social events – COVID permitting.
Equal Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
• Phone : NA
• Location : Los Angeles, CA
• Post ID: 9003762200
