Facilities Associate

*About Us* *YWCA Glendale and Pasadena is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom, and dignity for all.
* YWCA Glendale and Pasadena’s purpose is to ensure the health, safety and economic empowerment of women, children, and families and to strengthen communities to prevent and break the cycle of gender-based violence.
*We provide resources and support to survivors of domestic violence and their children and through our education and prevention efforts.
We empower women, girls and families to build healthy relationships, achieve self-sufficiency, and live free from all forms of oppression.
Our programs include a 24/7 Crisis Hotline, a 16-bed Domestic Violence Emergency Shelter, and a Domestic Violence Community Services Center that provides trauma informed psychotherapy for children and adults, case management, legal services, trauma informed child programming, and housing navigation support.
Our Violence Prevention Education and Outreach Program, and Girls Empowerment Program offers after school programming, summer camp and STEAM education workshops and mentorship.
We are also active in racial justice training and advocacy in collaboration with the Coalition for an Anti-Racist Glendale and other social justice organizations.
* *Position Summary* Reporting to the Facilities Manager, the Facilities Associate is responsible for janitorial and maintenance services and minor repairs of the building, offices, rental spaces and shelter.
The Facilities Associate provides front desk coverage as needed for the facility, providing information and assistance to visitors when needed, receiving donations and providing information and maintaining the safety of employees, participants and the facility.
The Facilities Associate’s schedule will vary depending on the needs of the organization and will include: open, close, and secure the building, daily as scheduled, event set-up, event break down, including some evenings and weekends.
This position must demonstrate cooperative behavior with supervisors, colleagues, participants, and the community at all times.
In addition the Facilities Associate assists YWCA Glendale & Pasadena with construction and maintenance projects.
The position includes access to information of a confidential nature.
Strict adherence to agency procedures and protocols is required.
*Essential Tasks* These are core functions of the job.
*Additional duties may be assigned as needed.
* *Security/Front Desk Reception* * Proactively greet and assist all persons who enter the building in a friendly, helpful, and professional manner, and with the highest degree of customer service.
* Provide assistance to tenants, participants, and the general public, when needed, by directing them to the appropriate department and/or staff person, helping to ensure they arrive at their destination in a timely manner.
* Receive and reject donations from the community with guidance from the community relations team.
* Report safety concerns, security breaches and unusual circumstances both verbally and in writing.
* Patrol premises, actively observe and monitor all visitors to the facility, and address any suspicious behavior that could be in violation of YWCA Glendale & Pasadena policies.
* Document daily walkthroughs on sign-in sheets throughout the workday.
* Assist in de-escalating upset people and if necessary, escort them out of the premises.
* Document all incidents on appropriate forms (Unusual Occurrence) and submit to supervisor.
* Assist members by opening doors for them, providing information on rental services, recreation programs and other services, and other general customer service duties.
* Escort members and staff to their personal car as necessary.
* Secure the main entrance to the building.
Responsible for locking and unlocking main doors, as well as reviewing security monitor.
* Ensure that bulletin boards and flyers are up to date at all times.
* Maintains confidentiality of any incoming or outgoing mail, faxes, emails and other correspondence.
*Custodian* * Work with supervisor on setting priorities regarding cleaning, maintenance duties, and special projects.
* Move furniture as needed and ensure that furniture is properly anchored.
* Set up tables/chairs for meetings/special events, as needed.
* Responsioble for mopping floors and disinfecting bathrooms as needed.
Ensure all paper products and soap containers are stocked as needed.
* Assist with wiping down walls, toilets, sinks, bathroom stalls, and doors with disinfectant at least daily.
* Assist with emptying all trash cans, recycle, and compost receptacles daily.
* Clean glass windows weekly.
* Assist in emergency preparedness, including serving a role in the evacuation of the building when necessary.
* Work in tandem with emergency personnel to address any and all emergency situations.
Clear pathways, maintain space, open doors, direct them to site, and provide assistance as needed.
* Work in tandem with the Safety Committee to stay up to date on safety and emergency preparedness principles.
Assist YWCA Glendale & Pasadena staff and members during an emergency.
* Maintain order, direct staff and members to safety location, and ensure building is evacuated.
* Responsible for reporting and addressing any building damage, repair or maintenance issues throughout the building.
Report any safety concerns immediately to your supervisor and take action to prevent it.
*Maintenance Tech* * Handle work order repairs as needed.
Must be able to respond to emergency service calls with urgency.
Use the work order software system via cell phone in accessing work orders.
All work orders must be updated as work orders are opened and completed.
* Provides routine maintenance such as replacing lightbulbs, minor plumbing repairs, painting, assembling furniture, maintaining equipment, and other minor general repairs at two separate locations in Glendale.
* Restock supply closets, handwashing supplies, cleaning and sanitation supplies at our two locations in Glendale.
Document and inform supervisor in a timely manner when cleaning supplies and janitorial/maintenance supplies need to be ordered.
* Perform outdoor tasks such as maintaining playground areas, parking lot, mowing lawns, and trimming shrubs and trees.
* Move office furniture, fixtures, and equipment within and between sites to support staffing changes, relocation, remodels and program expansion.
* Maintains cooperative relationships with fellow employees, building staff, tenants, supervisors, administrators, students, and the general public.
* Takes precautions to protect own health and safetyas well as the health and safety of participants and staff and to protect equipment and facilities.
* Helps set up rooms for events.
*Additional Duties* * Assist with participant care as directed.
* Assist with monitoring and implementation of employee safety.
* Monitor and provide feedback on ways to increase quality improvement.
* Adhere to a strong code of ethics, integrity, and trust.
*Desired Knowledge* * Performs semiskilled and unskilled manual tasks related to the maintenance and repair of buildings and grounds, equipment, and appliances and power tools.
* Excellent time management and organization skills.
* Self-motivated, dependable, proactive approach, and works well under pressure.
* Knowledge and respect of all confidentiality issues.
* Ability to take initiative and work independently, as well as collaboratively in a team.
* Strong leadership skills.
* Skilled in effective conflict resolution.
* Strong analytical skills with demonstrated ability to apply process improvement approach to problem solving.
* Excellent public speaking and outreach skills while maintaining personal boundaries.
* Core competencies expected: commitment to quality service, team focused, collaboration, self-accountability, and work standards, fostering diversity, equity, and inclusion, good judgement, problem solving, and professionalism.
*Minimum Qualifications* * High school diploma or equivalent required.
* At least 21 years of age.
* Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
* Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills.
* Must be able to read and understand all operating procedures and instructions.
* Must display exceptional customer service and communication skills.
* Must remain flexible to ever-changing environments and adapt well to different situations.
* Ability to maintain satisfactory attendance and punctuality standard.
* Neat and professional appearance.
* Ability to handle both common and crisis situations calmly and efficiently.
* Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones.
* Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment) and have a high stress tolerance level.
* Operate a vehicle and provide proof of insurance and clean driving record.
Must possess a valid California Driver’s License and have access to vehicle during work hours.
* Any combination of skills and experience that demonstrates the ability to perform this job effectively.
* Core competencies expected: initiative, collaboration, orientation to service, self-management and capacity for self-evaluation, fostering diversity, equity and inclusion, problem solving and conflict resolution.
*Job Requirements* * Complete a LiveScan background check.
* Experience in the following areas: painting, installation of light fixtures and flooring, shampooing carpets, event set-up and breakdown, assembling furniture, and repairing walls and furniture.
* Work with individuals of diverse backgrounds in a non-judgmental manner, along with being able to be flexible.
* Willingness to work evenings and weekends, as needed.
* Demonstrate initiative and professionalism; ability to work independently and maintain workload, and ability to multi-task.
* Maintain orderly work environment and perform tasks in a prescribed and safe manner.
* Work independently and as a team member.
* Maintain and improve professional skills and knowledge.
* Be flexible and receptive to suggestions, input, and change.
* Operate modern office equipment, including computer, phone, fax, copier, etc.
* Understand and carry out both oral and written instructions in an independent manner.
* Communicate effectively and tactfully in both oral and written forms.
*Physical Requirements* * Candidate must be able to lift, move, or transport supplies and equipment up to 40 pounds.
* Movement within office environment and ability to climb stairs.
* Ability to write by hand and use keyboard to perform general office functions.
* Ability to communicate by speech and hearing continuously.
* Ability to sit for extended periods of time.
* Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet).
* Climb stairs, ramps, or ladders occasionally during shift.
* Occasionally bend/twist at waist/knees/neck to perform various duties.
* Constant use of both hands and arms in reaching/handling/grasping while using phone, notepad, writing reports, and other administrative tasks.
* Visual acuity (close, distant, peripheral vision, and the ability to adjust focus and view accurate color perception and objects at near distances) needed for detail work and computer use.
* Work in various environments including adverse outdoor conditions such as cold, rain, or heat.
* Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
*Reasonable accommodations may be made to enable individuals with disabilities to* *perform the essential functions.
* Job Type: Full-time Pay: $20.
00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * Evening shift * Weekends as needed Experience: * Facilities maintenance: 2 years (Preferred) Ability to Relocate: * Glendale, CA: Relocate before starting work (Required) Work Location: In person