Quality and Risk Coordinator

Job Title: Quality/Risk Coordinator Job Summary: Coordinates the planning and delivery of activities for the Quality Management Department.
Adheres to organizational policies and procedures and regulatory/accrediting body requirements.
Performs under the supervision of the QA Director.
Essential Job Duties: Provides administrative support to Quality & Risk Management Department.
Provides coordination of legal cases, scheduling of depositions, communication with attorneys and provision of requested documentation.
Coordinates documentation and logs for physician peer review; drafts correspondence for Peer Review committee.
Prepares packets, attends meetings, documents and takes/completes/records minutes for Quality Committee, Inpatient & ED PIT of the Board and other meetings as necessary, audio-visual set up, meeting room set up, and packet distribution.
Gather and aggregate quality data in support of the Ongoing Professional Practice Evaluation (OPPE) process.
Maintain event reporting database and generate reports.
Abstraction of quality/core measures, educates staff as necessary on core measures.
Develop and maintains in conjunction with the Director of the Department a system for trending & analysis of reported incidents, complaints, and claims to identify areas requiring management attention and/or risk management in-service education and participates in resolution of customer service complaints.
Reviews, revises and/or prepares responses to complainants.
Behavioral Standards: Exhibits customer and service-oriented behaviors in everyday work interactions.
Demonstrates a courteous and respectful attitude to internal workforce and external customers.
Communication/Knowledge: Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
Able to use IT systems in an accurate and proficient manner.
Collaboration/Teamwork: Contributes toward effective, positive working relationships with internal and external colleagues.
Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
Education/Experience: Associate degree, preferred.
Prefer at least 2 to 4 years of current experience in an acute care setting.
Licensure/Certifications: Preferred - Certification in risk management or healthcare quality.
ADA/Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Such accommodations must be requested by the employee/applicant in order to be considered.
Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell.
The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance.
Visual abilities, auditory abilities, must be intact to perform duties.