Front Desk Team Member

What Makes Us Unique: HEIMAT is the world's first finely tailored concept fitness club, offering 70,000+ sq ft of entirely new way of exercising and living through a stunning gym that invigorates, a culinary concept that nourishes, a beauty service that radiates and cultural programs to cultivate body and soul.
This is where a global set of tastemakers, innovators, connoisseurs, and health aficionados come to work, play, and simply be.
Brought to life by RSG Group, HEIMAT is the latest vision for the world's innovative leader within the fitness and lifestyle sector.
Our portfolio has grown to 17 brands encompassing the areas of art, fashion, design, and lifestyle, on top of our core company focus: fitness.
With over 6 million members, we are Europe's largest fitness operator with nearly 1,000 fitness clubs and 41,000 employees across 48 countries.
With global headquarters in Berlin and continuous expansion across Europe, we are now thrilled to be expanding across North America.
We attribute much of our success to our company culture.
We're down-to-earth, reliable, and entrepreneurial – but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application.
We're looking for a passionate, service oriented, positive and hardworking individual with a love for fitness to join our front desk team at our new premium club opening in Los Angeles.
The Front Desk will be Responsible for: You will provide excellent customer service and will ensure a world class concierge and lifestyle experience from start to finish.
Your role will report to the Membership Manager.
In the role, you will: Be naturally warm, welcoming by nature.
Stay informed on the latest offerings within the club and community to guarantee the members' experience is exceptional.
Be responsible for all aspects of membership, from serving as the first point of contact for membership-related questions to organizing tours for future members.
Drive new membership sales.
Perform concierge duties for our members including making reservations to our restaurant, booking pool cabanas, spa appointments etc.
Prepare members' welcome packets for all new member introduction and onboarding.
Be comfortable discussing all of Heimat's amenities.
Manage the membership CRM system and make sure it is updated.
Be comfortable cold-calling members as well as field incoming requests and calls pertaining to updating account details, payment information and collecting payment.
Support members with accessing various accounts and apps like Techno Gym and wellness apps.
Perform administrative duties including the following but not limited to, filing member's contract, data entry, telephone, and email correspondence, updating members' contact information, daily birthday reports.
Monitor member satisfaction and ensure a consistently evolving world class member experience, echoing the brand values.
Maintain regular and seamless communication with new and existing members by being approachable, detail oriented, and having presence on each floor to speak with members in person.
Perform any additional duties as requested by management.
What We are Looking for: Areas that play to your strengths: PERSONABLE - You'll be responsible for translating the essence of HEIMAT to our members and staff.
As the first point of contact in the new member experience, you must project warmth and empathy while showcasing superior listening skills to seamlessly.
MULTI-TASKER – You work with poise under pressure while navigating multiple member requests simultaneously.
Your ability to prioritize allows for efficient workflows while delivering outstanding results.
TEAM LEAD - You'll have a dedicated team of hospitality and fitness professionals.
You'll ensure that they are all motivated and aligned for success with the best tools and resources, ready to provide five-star hospitality to all members and guests.
Additionally, recruiting and training talent will fall under your remit as you work to build a best-in-class membership services desk.
Job Requirements: Minimum of2 years of service industry experience.
Ability to proficiently use POS and CRM systems, and any other computer programs required to meet the business needs of the club.
Requires good communication skills, both verbal and written.
Provided ability to work on multiple projects simultaneously, multi-task and prioritize, as necessary.
Project experience in generating personal sales.
Prior experience in answering high-volume phone lines.
Must be flexible and able to work a variety of shifts, including days, nights weekends, holidays, and special events.
Must have the ability to bend, squat and lift up to 30lbs.
Why Us? Despite our rapid development, our founder and CEO Rainer Schaller has never lost sight of the fact that the focus is on people and their individual strengths.
As an employer, we live out our family values every single day and are proud of our employees.
Joinusand make a mark with your ideas and input.
Inreturnyou will find a competitive salary and benefits package (including medical, vision, dental, and 401(k) plan).
For more information about our company, please visit our website: https://heimat.
com/ .
At HEIMAT, we believe that our diversity fuels innovation and benefits our team members as well as our club members.
All qualified applicants will be considered for employment without attention to race, color, ethnicity, ancestry religion, sex sexual orientation, gender identity, national origin, age, genetic information, veteran, martial or disability status.
Requirements: High school diploma or equivalent required.
Excellent customer service skills are required.
Ability to communicate effectively with both staff and members.
Ability to communicate effectively verbally, non-verbally and in writing is required.
Understanding of basic accounting principles is required.
Understanding of basic cash processing procedures is required.
Functional computer skills are required.
Ability to multi-task.
Must be able to work a flexible work schedule to include holidays and weekends.
Must be able to lift 25lbs repeatedly and stand for extended periods of time.
Uphold HEIMAT's Vision, Mission, Values and code of conduct.
Comply with all HEIMAT policies and procedures Benefits Preview Competitive pay.
Generous Paid Time Off.
Referral bonuses.
Discounts at Mother Tongue restaurant and our juice bar.
Complimentary memberships to John Reed Fitness and Gold's Gym.
Compensation: $20.
00/hr.
At HEIMAT, we believe that our diversity fuels innovation and benefits our team members as well as our club members.
All qualified applicants will be considered for employment without attention to race, color, ethnicity, ancestry religion, sex sexual orientation, gender identity, national origin, age, genetic information, veteran, martial or disability status.