Client Advisor

*JOB SUMMARY:* The role of the store sales team is to provide a client experience consistent with the VinFast US brand and vision, engage with clients to generate brand and product excitement, and to guide clients through the process of becoming VinFast vehicle owners.
The Sr.
Client Advisor will be responsible for managing the sales cycle from prospect to purchase, tracking all client and sales activity, as well as providing support to the Store Sales Manager and mentoring Client Advisors and other Product, Client, and Delivery Specialists.
*RESPONSIBILITIES & KEY ACTIVITIES:* * Represent the values of VinFast US with every interaction by displaying deep passion, professionalism and generating excitement with clients * Engage with clients and fellow team members in a multi-level, matrixed, and client-centric environment * Continually model excellence in all work activities, adhere to all VinFast brand standards and store safety * Actively manage the pipeline of prospects and leads in company database, with a focus to influence prospects with vehicle purchase * Guide clients through the finance process and answer finance-related questions during their path to ownership * Master and maintain familiarity with all VinFast product features and functionality * Coach and mentor Client Advisors with client purchasing experience * Be the subject matter expert in all areas related to Electric Vehicles (EVs) and the competitive landscape * Collaborate with team members in other functional areas of the business to ensure a seamless client sales experience including Service, Inside Sales, DMV, Logistics, etc.
* Contribute to a positive, innovative, and inclusive work environment * Partner with Store Management, Regional Management, Human Resources, and Facilities as required * Provide backup support for the Store Sales Manager and assume store responsibility when the Store Sales Manager is not on-site * Perform other related duties as assigned *MINIMUM REQUIREMENTS:* * Bachelor’s Degree preferred * 3+ years of experience in retail, client services, or sales * Experience managing a sales pipeline in various CRM applications and lead management software (Salesforce) * Strong interpersonal and leadership skills along with excellent oral and written communication skills * High level of attention to detail and organization * Ability to obtain and maintain a DMV Vehicle Salesperson License * Valid driver’s license and 2 years of driving experience with a clean driving record * Innate curiosity and willingness for continuous learning, flexible to changing priorities, and a desire to create positive memorable experiences for our customers as well as existing clients * Automotive experience a plus * Proficiency in business productivity tools and software (MS office suite, Salesforce, CRM applications) * Flexibility with work hours and weekends * Experience in a start-up environment is a plus Job Type: Full-time Pay: $20.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Weekends as needed Supplemental pay types: * Bonus opportunities Work Location: In person