The Floor Manager/Customer Service Liaison is responsible for providing outstanding customer service by leading and motivating their team and developing practices to increase customer satisfaction.
Floor Manager/Customer Service Liaison tasks include assisting guests and staff, customer service relations, ensuring prompt resolution of guests’ inquiries, distributing tasks to the staff, and monitoring the employees' performance.
A Floor Manager/Customer Service Liaison will be in charge of checking specific department inventories and reporting inadequate supplies, identifying business opportunities to increase the company's sales and profitability, and developing strategic procedures to maintain guest satisfaction
Duties and Responsibilities include:
•Assisting the GM and AGM with overseeing staffing responsibilities for FOH department
*Helping the restaurant meet service, sales, and profit objectives *Ensuring personal Manager Logs are completed daily *Ensuring Lead Logs are completed daily *Build on VIP protocols and steps of service specific to VIP guests *Oversee daily operations with Upper Management *Develop service of procedures, (SOPs), policies and standards *Recruit, mentor and develop customer service agents (FOH employees) and nurture an environment where they can excel towards empowerment and growth *Answers customers’ questions, resolves issues, and maintains customer satisfaction by providing problem-solving resources *Manages customer service staff, communicates job expectations, and performs one on one reviews *Implements production, productivity, quality, and customer service standards *Audits customer service procedures and trends and determines system improvements *Collaborate with GM and AGM on ideas, procedures and solutions to better meet Dialog’s standards *Supervising and directing the team on daily work activities.
Being nurturing and supportive towards staff *Mentoring and coaching staff.
Ensuring One on One conversations occur to showcase opportunities for growth *Ensuring proper training of FOH employees
• Maintaining excellent customer and public relations within the community
• Ensuring that guests have a positive and memorable experience each and every time they visit
• Ensuring proper compliance with cash control procedures, and performs related administrative reports as required
*Checks Inventory, order guides and supplies *Keeps a professional demeanor with guests and with employees *Takes responsibility for maintaining a clean, neat and orderly work environment.
*Inspects Opens/Closes restaurant in accordance with daily checklists *Maintains excellent relationships with current and future customers for potential catering opportunities *Uses deescalation tactics in high pressure environments and scenarios *Reports to General Manager
-Customer issues
-Employee issues
-Third party issues
Qualifications and Requirements
*Exceptional organizational skills *Professional work attire and hygienic *Neat and tidy work ethic and environment, including shared office space *Critical thinking and problem/resolution skills *Work a 40 hour work week *Able to lift up to 50lbs *Excellent communication skills with guests, staff, and upper management *Self-motivated with a high degree of integrity, honesty and ethics; Self-starter, flexible, and able to work independently
• Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
Available shifts and compensation: We have available shifts all days of the week.
Compensation depends on your experience.
About Dialog Cafe: Dialog Cafe is looking for an individual to join our team.
Our ideal candidate is self-driven, motivated and trustworthy.
Learn more about us at dialogcafe.
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