*Are you captivated by the power of tech and AI to redefine industries? Do you thrive in a high-energy, fast-paced, team-driven environment?*
If so, consider joining SERVPRO of Park la Brea as our *Manager of Business and Office Operations!*
This unique dual role fuses strategic planning with daily operational management, all _*turbocharged by cutting-edge AI and tech solutions.
*_
You'll be instrumental in revolutionizing the restoration industry, leading cross-functional teams to unprecedented levels of efficiency and customer service.
From accounts payable and receivable to compliance and risk management, AI will empower you to excel in a multitude of tasks.
As part of your role, you'll also have the opportunity to shape our long-term growth strategy while ensuring we underpromise and overdeliver at every turn.
Join us in transforming the restoration industry through a customer-first, tech-driven approach.
*Primary Responsibilities*
* Oversee both daily office and marketing operations while developing annual plans and budgets.
* Manage accounts payable, accounts receivable, and cash management, while analyzing key financial metrics for cost-reduction and profitability.
* Assign quarterly objectives to internal teams, monitor performance, and hold managers accountable.
* Ensure all divisions comply with policies and guidelines, while assessing and mitigating operational risks.
* Leverage tools like SalesForce and AI solutions to optimize efficiency across all divisions.
* Collect, analyze, and document performance metrics to guide strategy and assess team success.
* Manage franchise staffing and compensation plans, ensuring they align with organizational goals.
* Research emerging trends and analyze customer feedback to improve services and identify new opportunities.
* Build and maintain relationships with key internal and external stakeholders, including directors, managers, and clients.
* Focus on talent cultivation, providing training opportunities, and encouraging leadership growth within the organization.
*Position Requirements*
* 5+ year(s) of office, accounting, or customer service management experience
* Experience in building a strong team with tangible leadership skills
* Solid organization and planning capabilities, strong attention to detail
* Demonstrated history of ability and growth in managing an office environment
* Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
* Very self-motivated and goal-oriented with ability to multi-task
* Capability to work in a fast-paced, team-oriented office environment
* Proficiency in Technology, AI, and QuickBooks®
* Ability to learn new software and proprietary software
* Proficient with Xactimate® estimating software
* Experience in customer service industry environment a plus
* College degree desirable
* Ability to successfully complete a background check subject to applicable law
Job Type: Full-time
Pay: $56,172.
46 - $70,605.
54 per year
Benefits:
* Dental insurance
* Employee assistance program
* Health insurance
* Paid time off
* Referral program
* Vision insurance
Schedule:
* Monday to Friday
Supplemental pay types:
* Bonus opportunities
* Commission pay
* Signing bonus
Ability to commute/relocate:
* Los Angeles, CA 90048: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Management: 1 year (Preferred)
* Restoration or Construction: 1 year (Preferred)
* AI: 1 year (Preferred)
License/Certification:
* Driver's License (Required)
Work Location: In person
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