The Mail Manager is responsible for the production team attaining established business objectives, e.
g.
, budget (expense and capital), production schedule, quality, and resource utilization (physical and human).
This position guides work team planning and decision making to achieve a high level of productivity and efficiency.
*Key responsibilities include:*
· Facilitate the interaction among work teams and between teams and technical support personnel to ensure efficient operations and achievement of mail production goals
· Deliver training and provide coaching and counseling to develop the production associates and ensure their capabilities to function in a self-directed environment
· Coach, train and develop work team, including the facilitation of the work team problem solving process to ensure that the team attains, retains and effectively applies appropriate problem solving techniques, particularly around non-repetitive issues
· Ensure that the necessary administrative tasks are properly performed (e.
g.
, payroll, customer and company reporting, financial)
*The successful candidate must be able to demonstrate the following qualifications:*
* Minimum 1 year management experience preferred within a mail center environment offering high volume mail services, including production skills applied to a customer service environment, preferred.
* Administrative - Performs administrative tasks, provides volumes/billing inputs to one-up Manager, and other assigned duties in a timely manner.
Ensures adherence to company policies and guidelines, safety & security procedures
* Proven leadership ability
* Goal oriented
* Ability to deliver training, provide coaching and developmental feedback
* Strong analytical and problem solving skills
* Ability to interface with all levels of management and front-line personnel
* Self directed and able to work independently
* Proven track record managing people and projects
* Mail Services experience preferred
* Knowledge of USPS rules and regulations preferred
* Knowledge of USPS rates (presort, first class and other classes of mail)
* Minimum 1 year experience in a customer service environment preferred
* Experience with postal mailing equipment, knowledge of various support software and ability to understand the technologies available within the industry, preferred
* Must be proficient in MS Office Suite.
Able to quickly learn proprietary software systems and databases.
* Excellent time management and communication skills.
* Must have strong problem solving skills, strong interpersonal communication skills, the ability to plan and organize multiple projects, and the ability to work as part of a team.
Job Type: Full-time
Pay: $60,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Work Location: In person
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