Payments - Compliance Quality Assurance Senior Manager

At U.
S.
Bank, we’re on a journey to do our best.
Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.
A career with U.
S.
Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.
Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description The Payments Compliance Quality Assurance (CQA) Senior Manager is responsible for leading a team of CQA Managers and Lead Analysts/Analysts (collectively “Analysts”) in the development, administration, and execution of Payments related compliance testing activities (e.
g.
Truth in Lending, Equal Credit Opportunity Act, Fair Credit Reporting Act, etc.
) within the Independent Risk Review and Assessments (IRRA) second line organization.
Key roles and responsibilities include partnering with the business lines and other Risk, Compliance, and Audit Professionals to help create, implement, maintain, review, and oversee an effective risk management framework.
The Payments CQA Senior Manager is responsible for overseeing a portfolio of projects and activities that confirm compliance with applicable federal, state, and local laws and regulations for the Payments business line and is responsible for the communication of control and process weaknesses identified through testing activities.
When gaps are identified, the Payments CQA Senior Manager effectively challenges business line and Risk Management groups, such as Corporate Compliance and Audit, to influence development of sustainable solutions that mitigate consumer compliance risks.
Further, the Payments CQA Senior Manager is responsible for effective communication of testing results to Executive Management, including well written final reports, and escalating significant risks as appropriate.
Further, the Payments CQA Senior Manager is responsible for directly managing a team of Testing Managers (and indirectly Leads and Analysts), including overseeing testing activities, and conducting performance management and related activities.
Basic Qualifications - Bachelor's or advanced degree, or equivalent work experience - Typically more than 12 years of applicable experience Preferred Skills/Experience - Proven and demonstrated leadership skills.
- Deep people management experience with the ability to develop and retain strong talent.
- Expert or advanced knowledge of applicable consumer laws and regulations, as well as key regulatory trends that impact the Payments business line.
- Expert or advanced knowledge of other collection/default judgment laws and regulations, including state laws and rules.
- Expert understanding of risk and compliance management standards, the common definition of internal controls, and how control frameworks are designed and operate to mitigate risks.
- Expert understanding of the Payment business line’s operations, products, services, systems, and associated risks.
- Deep business acumen and credibility to help business line(s) proactively identify risks and address changing risk landscape.
- Superb process facilitation, project management, and analytical skills with the ability to manage multiple tasks and deadlines simultaneously.
- Excellent presentation, interpersonal, written, and verbal communication skills.
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.
- Applicable professional certifications (CRCM, CERP, CIA, etc.
) are preferred.
This role is hybrid.
Team members who are in a hybrid role typically spend three days a week at the listed U.
S.
Bank location(s), while having flexibility on their work location for the other working days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.
That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.
Our benefits include the following (some may vary based on role, location or hours): Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law EEO is the Law U.
S.
Bank is an equal opportunity employer committed to creating a diverse workforce.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
E-Verify U.
S.
Bank participates in the U.
S.
Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.
S.
territories.
The E-Verify program is an Internet-based employment eligibility verification system operated by the U.
S.
Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first.
The actual range for the role may differ based on the location of the role.
In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements).
Pay Range: $145,180.
00 - $170,800.
00 - $187,880.
00 Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need.
Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.