We are looking for Hospitality Superstars to be considered for the Front Desk Concierge career opportunity in our luxury high rises *Los Angeles, CA*.
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings.
Our mission is to create the most hospitable experience for our associates, residents and clients.
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Position Requirements:
* Excellent verbal and written communication skills
* Exceptional relationship and rapport building skills
* Excellent problem-solving skills
* Take pride and ownership in the position and property
* Listen and react quickly to residents’ and guests’ requests in a genuine manner
* Possess amazing interpersonal skills and exceptional guest service abilities
* Be organized, proactive, productive and self-motivated showing a positive attitude
* Work a flexible schedule, including holidays and weekends
* Maintain a neat and professionally well-groomed appearance
* Think clearly, quickly and efficiently and make concise decisions even under pressure
Main Responsibilities:
* Greet and direct residents and visitors with a pleasant attitude
* Exceed residents' and guests' expectations by providing anticipatory service
* Cultivate and retain cohesive relationships with residents, vendors and contractors
* Maintain confidentiality of residents
* Professional telephone etiquette and message delivery
* Accurately log guest packages, ensure timely delivery and perform package inventory audits
* Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
* Monitor access throughout the shift and ensures authorized resident and guest use only
* Cautions residents or guests behaving in an unsafe manner
* Perform all other duties as assigned
Additional Responsibilities May Include:
* Responsible for access and control of the pool and amenity deck
* Enforces pool rules, policies and restrictions as directed by the property
* Escort people if necessary
* Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
* Walk the premises to ensure the highest standards are being met
Stratton Amenities is an equal opportunity employer.
We strongly believe diversity and inclusion are essential to making connections in a culture of service.
Job Types: Full-time, Part-time
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* Weekends as needed
Work setting:
* In-person
Experience:
* Customer service: 2 years (Preferred)
* Hospitality: 1 year (Preferred)
* Front Desk: 2 years (Preferred)
* Hotel: 1 year (Preferred)
* Concierge: 1 year (Preferred)
Work Location: In person
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