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Posted : Monday, September 11, 2023 10:50 PM
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As Front Desk Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, telephone services, concierge services, and guest reservations).
You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities People Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
Provide mentoring, coaching and regular feedback to improve team member performance.
Educate and train team members in compliance with federal, state and local laws and safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Ensure your team are properly trained on systems, security, service and quality standards.
Guest Experience Ensure your front office team delivers a great service, professional attention and personal recognition.
Ensure guests are greeted upon arrival and make time to engage with guests.
Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
Financial Help prepare annual departmental operating budget and financial plans.
Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
Oversee night audit function and preparation of daily financial reports.
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
Responsible Business Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Perform other duties as assigned.
May also serve as manager on duty.
Accountability This position will report to a Director of Front Office at a large luxury or resort hotel.
Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc.
May oversee a team.
Key Skills & Experiences Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration or 3 years of Front Office/Guest Service experience including management experience Must speak fluent English Other languages preferred What We Offer The salary range for this role is $65,000 to $72,000 annually.
This range is only applicable for jobs to be performed at the InterContinental Los Angeles Downtown in Los Angeles, California.
This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting.
We may ultimately pay more or less than the posted range, and the range may be modified in the future.
An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program.
Hotel discounts worldwide are available as well as the chance to work with a great team of people.
Most importantly, we'll give you the room to be yourself.
So what's your passion? Please click "Apply" and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans At IHG, we’ve made a promise.
As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good.
Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.
Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.
We create inspiring experiences for those seeking a richer perspective on the world.
If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
Start your journey with us today and let's #GoFurtherTogether.
As Front Desk Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, telephone services, concierge services, and guest reservations).
You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities People Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
Provide mentoring, coaching and regular feedback to improve team member performance.
Educate and train team members in compliance with federal, state and local laws and safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Ensure your team are properly trained on systems, security, service and quality standards.
Guest Experience Ensure your front office team delivers a great service, professional attention and personal recognition.
Ensure guests are greeted upon arrival and make time to engage with guests.
Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
Financial Help prepare annual departmental operating budget and financial plans.
Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
Oversee night audit function and preparation of daily financial reports.
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
Responsible Business Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Perform other duties as assigned.
May also serve as manager on duty.
Accountability This position will report to a Director of Front Office at a large luxury or resort hotel.
Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc.
May oversee a team.
Key Skills & Experiences Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration or 3 years of Front Office/Guest Service experience including management experience Must speak fluent English Other languages preferred What We Offer The salary range for this role is $65,000 to $72,000 annually.
This range is only applicable for jobs to be performed at the InterContinental Los Angeles Downtown in Los Angeles, California.
This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting.
We may ultimately pay more or less than the posted range, and the range may be modified in the future.
An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program.
Hotel discounts worldwide are available as well as the chance to work with a great team of people.
Most importantly, we'll give you the room to be yourself.
So what's your passion? Please click "Apply" and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans At IHG, we’ve made a promise.
As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good.
Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.
Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings.
We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity.
We create inspiring experiences for those seeking a richer perspective on the world.
If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
Start your journey with us today and let's #GoFurtherTogether.
• Phone : NA
• Location : Los Angeles, CA
• Post ID: 9005954936
