Customer Service Representative

About DeFili Solutions Founded in 2008, DeFiliSolutions has been steadily growing its operation to provide logistics solutions for all industries.
With modern facilities located in the heart of the Tri-State area and Los Angeles, we offer over 250,000 square feet of environmentally protected storage space, with 24 hour security and guards.
We remain dedicated to receiving, storing and distributing our customer’s products according to their exact requirements.
DFS is an expert provider of consultation and control services facilitating a company’s growth in the North American market while maintaining a lean cost-structure.
We offer a large menu of services that can be combined or cherry picked to meet your specific needs, allowing you to dedicate your financial resources and manpower exclusively to sales and product development.
We’ll do the housekeeping for you! Solutions works in conjunction with CargoTrans, Inc.
CargoTrans, Inc.
is a global supply chain management services provider.
We are the go-to source for logistic solutions for a wide array of manufacturers, importers and international agents.
The Details DeFili Solutions is seeking a Customer Service Representative to provide exemplary customer service.
The ideal candidate has experience in customer service and knowledge of domestic distribution.
The Day to Day Timely and professional communication with various clients, as a primary local point of contact.
Assists in the input and process of incoming orders, following all routing and special instruction guidelines.
Quotes & dispatches outbound shipments.
Monitors and tracks orders, providing shipping updates to clients as applicable.
Prepares necessary paperwork (Delivery Orders, Bill of Lading, etc.
).
Assists with data entry and invoicing, including timely billing within set milestone guidelines.
Timely placement of applicable documents into WMS document storage.
Timely and accurate processing of returns, including WMS receiving and notification to client.
Able to provide warehouse floor support for order QC, stocktake cycle counting and other projects as directed.
Must Haves Knowledge of administrative and clerical procedures Knowledge of computers and relevant software applications Prior experience with Microsoft Suite – Word, Excel, Outlook.
Knowledge of customer service principles and practices Knowledge of UPS order processing Knowledge of FedEx order processing Experience using warehouse management systems – Cargo Wise a plus.
General experience with warehouse dock procedures and product flow Ability to effectively liaison with warehouse leadership and/or staffing Friendly and professional verbal and written communication skills Outstanding customer service orientation Must be able to lift 20 pounds, occasionally carry objects and or standing up to two hours per day.
Ability to organize and prioritize workload for maximum efficiency Attention to detail, high degree of accuracy 2-year degree preferred or equivalent experience This position has no supervisory requirements.
Why join De Fili Solutions? A truly inclusive culture where all are welcome, and your voice is heard.
Attractive total compensation package, including time off and benefits options Meaningful employee perks: Paid day off on Your Birthday (because you’re a big deal!) Paid day off to Volunteer (because as an organization we love to give back) Anniversary recognitions, including paid sabbaticals Learning & Development opportunities Tuition assistance …and more! Even if you don’t meet 100% of the above description and requirements, you should still consider applying; each submission will be reviewed and evaluated by a real human.