Call Coordinator

Responsibilities: - Manage and oversee the daily operations of the call center - Develop and implement strategies to improve call center performance and efficiency - Monitor and analyze call center metrics to ensure targets are met - Train, coach, and mentor call center agents to enhance their skills and performance - Handle escalated customer inquiries and complaints in a professional manner - Collaborate with other departments to resolve customer issues and improve processes - Ensure compliance with company policies and procedures - Conduct regular performance evaluations and provide feedback to team members - Develop and maintain effective communication channels with team members and stakeholders - Stay updated on industry trends and best practices in call center management Requirements: - Proven experience as a Call Center Manager or similar role - Excellent data entry skills with attention to detail - Fluent in English, both written and verbal (Bilingual) - Strong communication skills, both oral and written - Exceptional customer service skills with the ability to handle difficult situations - Ability to analyze data and make informed decisions based on insights - Experience in sales or telemarketing is a plus - Knowledge of phone etiquette and proper call handling techniques - Ability to multitask and prioritize tasks effectively Note: This job description is not intended to be all-inclusive.
The employee may be required to perform other related duties as assigned.
Job Type: Full-time Pay: $17.
00 - $20.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 1 year * 3 years Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * Hybrid work * Office Ability to Relocate: * Beverly Hills, CA 90211: Relocate before starting work (Required) Work Location: Hybrid remote in Beverly Hills, CA 90211