Client Services Officer

Overview: CLIENT SERVICES OFFICER WHAT IS THE OPPORTUNITY? This person is primarily responsible for the hiring, developing, coaching, and supervising the Customer Service Specialist in the department.
They assist the Customer Service Manager in motivating and building the operational integrity of the staff in support of the department objectives.
They motivate and coach colleagues to achieve exemplary service levels.
This person will maintain and build a portfolio of customers and be responsible for expanding relationships.
Ensures regulatory compliance and staff adherence to Bank policies and procedures.
Entertainment Banking Division Make your mark as a member of City National's Entertainment Banking group.
You will help deliver sophisticated financial solutions through white-glove service to people and organizations in every facet of the entertainment business.
City National has been a fixture in entertainment banking for more than 60 years, setting ourselves apart with in-depth expertise and knowledge of the industry.
What you will do Creates an environment that attracts and retains customers as well as Customer Service Specialists in the office.
Motivates, coaches, and identifies recognition and rewards for accomplishments.
Serves as a role model for and coaches to the CNB exemplary service levels.
Motivates and develops the highest level of operational integrity consistent with CNB’s objectives and standards.
Develops, motivates, and coaches to achieve exemplary service levels.
Responsible for providing exemplary customer service and building relationships with existing customers .
Actively seeks new profitable relationships.
Must-Have* Bachelor's Degree Or three years related experience in bank operations work Minimum 3 years of banking experience required.
Minimum 3 years of direct client service experience required.
Minimum 2 years of supervisory experience required Skills and Knowledge Working knowledge of Bank policies and procedures and regulatory compliance.
General knowledge of support systems and strong knowledge of applicable bank and branch products and services.
General knowledge of Bank audit procedures.
Excellent verbal and written communication skills.
Ability to organize and prioritize work.
Compensation Starting base salary: $24.
46 - $36.
69 per hour.
Exact compensation may vary based on skills, experience, and location.
This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues.
Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
' ABOUT CITY NATIONAL We start with a basic premise: Business is personal.
Since day one we've always gone further than the competition to help our clients, colleagues and community flourish.
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.
City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.