Service Coordinator

SERVICE COORDINATOR - LOS ANGELES, CA - FOR CHILDREN'S HUNGER FUND, A FAITH-BASED NON-PROFIT JOIN THE TEAM - ORGANIZATION OVERVIEW: At Children’s Hunger Fund, we are a team of like-minded individuals committed to delivering hope to suffering children, answering God’s call to serve Him together in this way—equipping local churches for gospel-centered mercy ministry.
We invite you to explore whether there might be a place for you on our team.
CHF was founded in 1991 by Dave and Lynn Phillips who decided to establish a ministry that worked to alleviate the physical and spiritual suffering of children as well as support and empower local churches to minister to the poor.
CHF now serves in over 30 countries.
Mercy Network church partners continue to expand their reach into new communities, and more families are hearing the hope of the gospel through gospel-centered, relational mercy ministry.
CHF has office locations in Los Angeles, California, and Dallas & San Antonio, Texas.
POSITION OVERVIEW: The Service Coordinator will work closely with employees to provide quality, internal customer service while being the initial contact for employees seeking assistance and support from the IT Department.
The Service Coordinator will focus on building strong relationships with our employees and IT service providers to ensure that employees receive the highest level of response, support, and follow-through in their requests and IT service needs.
CAREER PROFILE: This Service Coordinator role is a customer service-based opportunity to utilize highly developed people skills to consider a career in IT.
In this role, there is room to expand responsibilities as knowledge of IT develops and expands.
This position does not require previously developed IT technical skills or proficiencies, as CHF will train.
REPORTS TO: IT Manager RELATES CLOSELY WITH: Director, IT; Executive & Administrative Assistants, Coordinators, Employees-at-large DEPARTMENT PROFILE: The Information Technology (IT) Department at Children’s Hunger Fund is committed to offering the highest level of internal service to support the operations and employees of Children’s Hunger Fund.
The IT Department services the organization by delivering technology solutions to empower employees, streamline and enhance processes, and protect resources.
This is performed on the technical side by ensuring that employees have access to reliable hardware and up-to-date software and technology solutions.
In addition, IT is focused on connecting to CHF employees to understand their needs and provide them with the best practices, knowledge, and understanding of how technology may improve their work experience and productivity.
This requires an overall balance and flexibility between technical excellence and ‘customer’ service and communication to employees.
ESSENTIAL DUTIES & RESPONSIBILITIES: • Provide outstanding and consistent customer service on an ongoing basis throughout all regular and assigned duties • Receive and review IT service requests, assess the service needs of employees, and escalate as necessary to the appropriate IT Team Member or Supervisor • Perform basic IT service requests in an office environment (basic IT knowledge issues such as those related to desktop/laptop computers, printing issues, video conference setup, etc.
,) • Maintain a directory of services and resources provided by IT • Maintain and update a database of employees and employee needs • Assess employee issues and provide recommendations to fix problems • Ensure each employee is given the necessary services and follow up to fill ongoing service needs • Maintain good relationships with service providers and employees • Answer telephones and respond to email inquiries • Actively participate in (and contribute to) required meetings and events (e.
g.
, staff meeting, department meeting) both onsite and if applicable, virtually • Other duties as assigned EQUIPMENT: • Standard Office Equipment (telephone, computer workstation, printer, copier, scanner) WORK ENVIRONMENT: • Primarily: office; Occasionally: warehouse PHYSICAL DEMANDS: • Constantly think, reason and exchange accurate information verbally and in writing, such as telephone or email • During a special event: also, constantly, and alternately stand, walk, bend, lift, sit, for up to 12 hours/day • Frequently operate a personal computer for extended periods of time (taking periodic stretch breaks) • Frequently move around inside the office to attend meetings, obtain supplies, and operate office machinery such as printer/copier/fax machine • Frequently remain in a stationary position, whether sitting or standing, approximately 50% of the time • Occasionally set up and break down a display booth • Occasionally lift up to 25 lbs.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES): [Previous job experience in IT (Information Technology) not required] • Confesses Jesus Christ as Lord and Savior; active member of a gospel-centered, Christian local church; demonstrates ongoing growth in Christian maturity • 1-3 years of customer service experience required • Previous administrative experience preferred • Exhibits a basic knowledge of and proficiency in basic technology issues and internal customer needs and requests • Previous work experience in (or knowledge of) a ministry and/or non-profit environment preferred • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel • Excellent customer service and problem-solving skills • Highly efficient organizational skills • The ability to work well under deadlines and to multitask as needed • The ability to build relationships and support within the work community • Excellent verbal and written communication skills • Excellent critical thinking and problem-solving skills • Proficient speaking in front of employee groups and leading customer service-based training • Works equally well independently and in a team environment • Ability to use sound judgement and discretion when handling confidential information • Ability to interact courteously, thoughtfully, and collaboratively with others in-person and in virtual environments • Exhibits a humble and teachable spirit, and the ability to learn quickly • Capable of successfully managing multiple ongoing projects, keeping users informed, and tracking time • Excellent written and verbal communication skills NOTE: The statements above are intended to describe the general nature and level of work involved for this job and are not intended to represent an exhaustive list of responsibilities, qualifications, work environment and/or physical demands.
You will be required to perform other duties as assigned.