Coordinator, Housing Navigation*

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference.
Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives.
If you are mission-driven, dedicated to superior service and support, and can diligently work independently in a collaborative environment, we would love for you to join our team.
LAHSA is leading the fight to end homelessness in LA County.
Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles.
As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.
Under direction of the Manager of the Housing Navigation Manager, the Systems Coordinator is responsible for program development (program design and implementation), and program management (program guidance, and the coordination of appropriate programmatic support) for LAHSA-funded components of the Coordinated Entry System.
Working within the Housing Navigation Unit, the Housing Navigation Coordinator identifies and addresses program gaps and needs, and works to align system goals, opportunities, resources, and addresses barriers to program and systems-level success.
The coordinator will work closely with LAHSA’s System Components Coordinators, Access and Engagement Teams, Coordinated Entry System Coordinators, Performance Management Analysts, Project Managers, and Performance Analysis and Reporting department to draft and release data-informed guidance, and technical assistance.
Housing navigation coordinator will coordinate encampment resolution efforts, working with providers and clients in ensuring active management of the system and creating through put.
The Housing Navigator represents LAHSA’s commitment to excellent programming for those experiencing homelessness in Los Angeles County.
Essential Job Functions Work with providers to assess the Housing Navigation program, prioritize areas of technical assistance needed and identify resources for agency support.
Coordinating client enrollments in Interim Housing sites.
Review and analyze data for HN needs, enrollments, in comparison to slot availability.
Enhance service delivery through the provision of targeted technical assistance and guidance to agencies.
Assists in the development of practice standards, program guides, Statement of Work, and Scope of Required Services documents for new and existing programs that will provide a deeper understanding of programs, essential core components, and any funding regulations.
Coordinate and facilitate learning community platforms that will identify challenges and share best practices across agencies.
Assist in the improvement of the Housing Navigation program, ensure essential core components and any funding regulations applicable to this program are followed.
Develop working relationships with various service providers, stakeholders, community partners, and housing authorities.
Coordinate, facilitate, train, and support housing navigation providers on various permanent housing programs, inclusive of short term and long-term subsidy housing programs.
Specifically, Scopes of Required Services; LAHSA, ESG, CoC, any/all other funder-mandated guidance/policy and procedure into their programming and service delivery.
Participates in the design of RFPs, and the evaluation of proposals submitted for funding.
Provide resources, best practices, and Technical Assistance to contractors to ensure contracting and programming requirements are met.
Creates, reviews and tracks agency performance improvement plans; coordinates with other departments to ensure issues and concerns that are raised are properly addressed in a timely fashion.
Works with agencies to resolve Monitoring findings, concerns, and grievances, as well as to improve provider programming and compliance measures to minimize/reduce findings, concerns, and grievances.
All other duties as assigned.
Knowledge, Skills & Abilities Familiarity with LAHSA funded programs, including best practices in homeless services program provision including Housing First philosophy.
Familiarity with the Coordinated Entry System strongly preferred.
Ability to establish strength based and positive relationships to work cooperatively with individuals, groups and organizations that are diverse in mission, composition, function, capacity, and geographic location.
Experience with program development, program implementation, program management, etc.
preferred.
Demonstrated experience gathering, aggregating, analyzing, and presenting data.
Demonstrated experience collaborating with others toward success and supporting teams to accomplish goals.
Self-motivated to produce quality results, learn concepts and develop skills necessary to work towards a goal.
Ability to learn and adapt to change, and ability to think critically and strategically required.
Strong written communication, verbal communication, and presentation skills.
Demonstrated organizational skills and proven ability to work independently and manage multiple projects and priorities within a multi-disciplinary team environment.
The successful candidate will be a collaborative problem solver.
Their work will be driven by strategic and design thinking and executed with creativity and efficiency.
They will demonstrate patience and a commitment to treating others with respect.
Training & Experience Proven professional experience and educational background.
Schedule The Chief Executive Officer or designee may change the schedule of positions between remote, hybrid and onsite, as necessary to accomplish LAHSA's business needs, Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at humanresources@lahsa.
org.
* Term: Full-time, Exempt, Temporary ending June 2024.
A continuation of employment is contingent upon funding availability.
We want to support all staff in reaching their personal and professional goals.
Working for LAHSA has many benefits.
Join our LAHSA team!Medical InsuranceLAHSA pays a portion of the premiums for medical for all full-time employees and their dependents.
Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.
Medical plans are administered through ADP Total Source.
The following are enrollment options:MedicalHMO/PPO: Kaiser Permanente, Aetna Dental InsuranceLAHSA pays a portion of the premiums for selected dental benefits for all full-time employees and their dependents.
Employees are responsible for the difference in the premiums through automatic bi-monthly payroll deductions.
Dental plans are administered through ADP Total Source.
The following are enrollment options:DentalHMO/PPO: Guardian DentalVSP Vision Plan LAHSA offers this voluntary comprehensive vision plan to all full-time employees through ADP TotalSource.
It includes yearly comprehensive exams, lenses, frames and contact lenses.
All premiums are pre-taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.
AFLAC Supplemental Insurance LAHSA offers this voluntary supplemental insurance to all full-time employees.
Plan options include personal accident, personal cancer indemnity, personal short-term disability, and personal life insurance plans.
Most premiums are pre taxed and paid 100% by the employee through automatic bi-monthly payroll deductions.
ADP Flexible Spending Accounts LAHSA offers employees this voluntary flexible spending account plan through ADP TotalSource.
Employees may elect to participate in dependent care or health care expense accounts.
All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.
Life InsuranceLAHSA pays 100% of the premium for $50,000 basic life insurance coverage through ADP.
Voluntary Group Life InsuranceLAHSA offers employees this voluntary group life insurance through Lincoln Financial.
Employees may elect to participate in dependent care or health care expense accounts.
All premiums are pre-taxed and paid 100% by the employee through automatic bimonthly payroll deductions.
Long Term DisabilityLAHSA pays 100% of the premium for long term disability coverage through ADP.
Public Service Loan Forgiveness (PSLF) Program EligibilityLAHSA is considered a government employer for the PSLF Program.
Pension PlanLAHSA provides a 401A pension plan through Lincoln Financial.
After 6 months of employment, employees are eligible for contributions of 5% of the employee’s salary with a qualification date of 500 hours or 6 months after the date of hire.
Deferred Compensation PlanLAHSA provides a 457 Deferred Compensation plan through Lincoln Financial.
Employees may elect to defer up to IRS maximum limit per year of their earned salary for income tax purposes.
Time Off Administrative LeaveExecutive Director, chiefs, and directors receive five (5) days of admin leave each calendar year in addition to the time-off below.
VacationVacation is earned according to each month of service commencing with the employee’s initial date of hire.
Less than five (5) years of employment, eighty (80) hours per year.
Five (5) to ten (10) years of employment, one hundred twenty (120) hours per year.
More than ten (10) years of employment, the one hundred twenty (120) hour total shall be supplemented by one (1) workday of paid leave for each twelve (12) months greater than one hundred twenty (120) months of employment.
This vacation accrual is capped at twenty (20) workdays per yearMaximum accrual of vacation leave is 200 hours.
Sick LeaveFull-time employees accrue sick leave at a rate of 12 days per year.
Maximum accrual of sick leave is 160 hours.
Paid HolidaysAll employees receive the following observed company holidays off:New Year’s DayMartin Luther King Jr.
DayPresident’s DayCesar Chavez DayMemoria DayJuneteenthIndependence DayLabor DayIndigenous People’s DayVeteran’s DayThanksgiving DayDay After ThanksgivingChristmas dayIn addition to the above holidays, full-time regular employees who have completed their 1-year introductory period are entitled to two (2) “Floating Holidays” during the calendar year.
Updated 06/27/2023