Clinical Intake Coordinator

*SUMMARY*: The DMH programs provide intensive mental health services to TAY and Adults (18 and older) in community, field, and clinic-based settings.
We serve individuals who have been diagnosed with a mental illness, substance abuse and who are experiencing homelessness or are in danger of losing their home.
The DMH programs aim to provide linkage to resources including mental health services, housing, benefits, and are geared toward promoting wellness, mental health management and community integration.
The program provides 24/7 on call coverage to members to provide the highest quality of life in the least restrictive community setting possible.
Our work at Step Up is guided by the principles of Housing First, Mental Health Recovery and Trauma Informed Care.
The Intake Coordinator would support our members and the treatment teams through the admissions process into our DMH Full-Service Partnership (FSP), Outpatient Care Services (OCS), and Housing Supportive Services (HSSP) Programs in order to streamline our enrollment process and ensure continuity and quality of care.
*DUTIES*: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned: Leadership, Administration, Oversight * In collaboration with Director and Program Assistant, track FSP, OCS, and HSSP referrals.
* In collaboration with Director, rack capacity for enrollments across teams and assign new cases to teams based on availability for enrollments.
* Follow up with individual Program Managers to determine which staff were assigned to cases and to determine status of enrollments.
* Follow up with Program Managers and assigned clinicians regarding length of time enrolling clients and, in collaboration with Director, advise when referral should be closed or referred out.
Direct Service and Support * Work as a liaison with potential clients and clinical and administrative teams to ensure an expedited enrollment process.
* Conduct phone screens and, in some instances, initial outreach and engagement for clients referred to services in order to determine clients are a good fit for services.
* Complete referral to appropriate program if, based on screening, client needs different level of care.
* Provide education to potential clients about services available at Step Up.
* Complete DMH opening paperwork (facesheet, PFI, consents, etc) and DMH Immediate Same Day Services Assessment (formerly AFA) in assisting treatment teams with streamlining the enrollment process.
* Once client is enrolled, complete warm handoffs to staff assigned to work with client.
* Facilitate the disenrollment process by working with staff to determine if clients on the no-show list can be discharged or if a client can be graduated from services.
Documentation and Data Collection * Complete DMH opening paperwork, DMH Immediate Same Day Services Assessment (formerly AFA), TCM Needs Evaluation, and Columbia Suicide Assessment as part of initial enrollment.
* Track staff caseloads through assisting on maintenance of client roster.
* Update referrals through the Service Request Tracking System (SRTS).
*SKILLS*: Knowledge of or experience with mainstream resources and services, mental health diagnoses and level of functioning, EBP’s such as Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, Housing First, Harm Reduction, etc.
Knowledge of DSM-5 and strong diagnostic skills.
Preferable prior experience with DMH documentation and enrollments.
Ability to work collaboratively with others and on a team.
Initiative and solution focused practice.
Uses good time management skills and resources.
Works within skills and scope of practice asking for support and training to improve abilities when needed.
Ability to work as a team member on the streets, in homeless facilities or with other homeless community providers such as police, churches and hospital ER’s.
Ability to engage individuals on the streets in a meaningful manner which imbues trust enough to accept services offered.
Understands and promotes safety first to self and team members.
*QUALIFICATIONS*: Masters in Counseling Psychology or Social Work.
MFT, MSW and must be license-eligible and registered with the CAL BBS.
Experience working with mentally ill adults in a community setting.
Strong diagnostic skills and familiarity with DSM-5 diagnoses is essential.
Case management experience is essential, also having the ability to chart patient progress to meet documentation requirements.
Interview will involve a review of this ability.
Candidate must have own transportation and current California driver’s license and insurance.
Position requires frequent driving and transporting.
*SUPPLEMENTAL INFORMATION*:  Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty.
  Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma.
Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully.
  All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.
_*(Please Note: This position is part of the Service Employees International Union (SEIU721) Bargaining Unit.
)*_ *PHYSICAL REQUIREMENTS: *While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear.
The employee is frequently required to walk, balance, stoop, kneel, and/or crouch.
The employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Keyboard data entry required.
Step Up utilizes the principles of trauma-informed care and mental health recovery.
These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships.
As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.
*STEP UP CORE VALUES* *HOPE *– We believe all people have the capacity for positive growth and change.
We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.
*WELLNESS* – We believe in promoting a culture that supports healthy and fulfilling lives.
We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.
*VOICE AND CHOICE* – We believe in the right to choose and be heard.
We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.
*RESPECT* – We believe in promoting interactions that are non-judgmental, transparent.
We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.
*COLLABORATIVE RELATIONSHIPS* – We believe in forming partnerships to share resources, knowledge, and experiences.
We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.
Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.
*STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER* Job Type: Full-time Pay: From $66,560.
00 per year Benefits: * 401(k) * 401(k) matching * 403(b) * 403(b) matching * AD&D insurance * Bereavement leave * Cell phone reimbursement * Continuing education credits * Dental insurance * Disability insurance * Employee assistance program * Employee discount * Flexible schedule * Flexible spending account * Free parking * Health insurance * Health savings account * Life insurance * Loan repayment program * Opportunities for advancement * Paid jury duty * Paid orientation * Paid sick time * Paid time off * Parental leave * Professional development assistance * Referral program * Retirement plan * Vision insurance Healthcare setting: * JCAHO accredited facility * Outpatient Medical specialties: * Addiction Medicine * Psychiatry Schedule: * Monday to Friday Ability to commute/relocate: * Los Angeles, CA 90038: Reliably commute or planning to relocate before starting work (Required) Education: * Master's (Required) Experience: * Mental Health Services: 1 year (Preferred) * DMH documentation: 1 year (Preferred) License/Certification: * ACSW, AMFT, LCSW, or LMFT (Required) Work Location: Hybrid remote in Los Angeles, CA 90038