This is a hybrid position that is responsible for both IT operations and general business administration, including but not limited to working closely with varies of other departments to plan, implement and manage IT infrastructure, facility and equipment; enforcing compliance of IT related policies and procedures; providing technical assistance to local employees and supporting Business Continuity Plan (BCP); managing IT fixed assets; conducting record retention practices; assisting in office security and safety activities; assisting in other general business administration activities and performing other duties and special projects as assigned by supervisors and/or Branch Management.
*Job Responsibilities:*
_Information Technology_
- Coordinate with America Data Center (ADC) to implement servers and network devices on both hardware and software level.
- Monitor daily servers’ data back-up activities according to the Bank’s policies and procedures.
- Implement and upgrade server, network, software and hardware, as well as other workstation operation systems and applications to ensure the business runs smoothly.
- Act as a liaison between the Branch, the contracted IT services support vendors, and ADC for all IT related issues.
- Work closely with ADC and different business lines of the Branch in upgrading system applications and automating various business reports.
- Work closely with the third party vendors on implementing and upgrading office security and safety systems including, but not limited to Phone System, Access Control System, Alarm System, Closed Circuit TV System, and etc.
- Keep track of accurate IT inventory and fixed asset records and lifecycle; verify the write-off items and obtain approval before disposal.
- Accurately document the IT issues and route the issues to appropriate departments of New York Branch if the IT issues cannot be resolved at Branch level.
- Continuously evaluate IT environment and seek for improvements to increase information security, service availability and efficiency.
_General Administration Duties_
- Act as the floor warden for building security purpose.
- Verify invoices before submitting for payment approval.
- Act as record retention coordinator for the branch.
_BCP, Risk Management and Quality Control_
- Responsible for the overall IT related support to the Branch’s Business Continuity Plan.
- Responsible for data and system recovery at designated disaster recovery site.
- Perform IT-related third party vendor management reports and analysis.
- Designs and implement IT risk related management process at Branch level.
- Prepare periodic reports related to IT risk control and work closely with the relevant departments of New York Branch to ensure the stability and security of the Branch’s network system.
- Cooperate with internal and external auditors and examiners; take corrective actions in response to audit findings;
*Job Requirements:*
- Bachelor’s Degree majoring in Information Technology, Computer Science, Business Administration or other related disciplines.
- 2-3 years of Information Technology Operation experience is required.
- 1-2 years of general business administration experience is highly preferred.
- Microsoft Certified Systems Engineer (MCSE) is highly preferred.
- Knowledge of networking, LAN and wireless, server management, domain controller, database, information security, IT change management, VoIP system, CCTV and access control system.
- Experience with WAN or co-location environments, desktop support, dedicated line management, project management, contract management and due diligence procedure.
- Bilingual in English and Chinese is highly preferred.
The salary range for the Associate position is $45,000-$90,000 per year.
Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.
Job Type: Full-time
Pay: $45,000.
00 - $90,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday
Work Location: Hybrid remote in Los Angeles, CA 90071
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